Tech Support Specialist - Graceland University : Job Details

Do you like to assist people? Graceland University has a full-time, 12-month position open for a Tech Support Specialist working alongside the Information Technology Services team.Primary Responsibilities:* Maintain user accounts in numerous software applications.* Administer the department asset management system.* Collaborate with Information Technology Services team on multiple projects.* Deliver quality customer service by presenting a personable, positive, and helpful attitude whileresolving most requests within 48 hours.Minimum Requirements: The successful candidate must possess excellent communication andorganizational skills. The ability to follow detailed processes, independently, with great attention todetail and accuracy is required. Candidate will need to prioritize tasks and perform within deadlineswhile maintaining professional tact and confidentiality. Bachelor's degree and customer service experience or related experience and/or training preferred. The applicant must be willing to undergo background and credit checks.Graceland University welcomes your application and interest in the open positions listed on this website. Updates are made regularly, so please check back often. Benefits overview is available here. Graceland offers a generous paid time off policy, which includes vacation, sick leave and holiday pay.Graceland is a nonsectarian institution sponsored by Community of Christ, which provides a rich Christian heritage. Graceland has two main campuses: one located in Lamoni, Iowa, and one located in Independence, Missouri.Founded in 1895 and sponsored by Community of Christ, Graceland University is much more than a school. Graceland is a community of passionate, caring and dedicated individuals who make up a worldwide community network that reaches far beyond the two campuses.All applications/resumes are kept on file for one year. If you see future positions that interest you, please let us know so we may submit your application materials. Reference letters will not be accessible to applicants during the application process nor after becoming an employee.Graceland is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. Graceland welcomes individuals with diverse backgrounds, experiences, and ideas. We're looking for candidates who share our commitment to diversity and inclusivity. Graceland University consists of two campuses: the Lamoni campus is a residential liberal arts institution situated in south central Iowa, approximately 70 miles south of Des Moines, IA and the Independence, Missouri campus which focuses on degree completion, adult and graduate programs.