Technical Assistant - Northern Illinois University : Job Details

Posting DetailsPosting Detail Information Classification Title Technical Assistant Position Number 00013000 Posting Date 07/22/2024 Closing Date 07/22/2025 Position Title Technical Assistant Employee Class Extra Help Full Time/ Part Time Part-Time FTE 0.67 Department HHS Survey Research Lab College/Unit College-Hlth & Human Sci Dean Division Academic Division Location SR 100 Link to Department Homepage Position Summary, Requirements, and Qualifications Position Summary The Technical Assistant is responsible for making outgoing, randomized phone calls to anonymous United States residents with the goal of completing 15-25 minute scripted health surveys as part of the data collection process for the Behavioral Risk Factor Surveillance System (BRFSS). The BRFSS is coordinated by the Centers for Disease Control and Prevention (CDC) and the Illinois Department of Public Health (IDPH). An eligible applicant for the Technical Assistant position must be able to make at least 45-70 phone calls per hour, and skillfully navigate the WinCati Interviewer computer program. The Technical Assistant must clearly verbally engage with all possible respondents in an effort to gain their compliance and trust so that the Best 4 Health Laboratory can complete as many surveys as possible while collecting accurate and unbiased data. The Technical Assistant clearly reads scripted generalized health related questions verbatim to the respondents. The Technical Assistant actively listens to respondent answers, and ensures each question is heard and understood properly by respondents. The Technical Assistant probes for specific answers when respondents give general or vague answers that are not able to be coded. The Technical Assistant records respondent answers into the WinCati Interviewer computer program. The Technical Assistance accurately dispositions phone call end results using WinCati Interviewer and clearly documents important information and details that occur during phone calls.Education/Experience At Least Junior Standing in Highschool.Highschool Diploma/G.E.D. Preferred.At least 6 months in customer service or sales position preferred but not required.Preferred Qualification Clear speaking voice, excellent communication skills, ability to accurately read scripted questions verbatim and record respondent data using WinCati Software.Physical Demands Sitting for 3.5-7 hours.Keyboarding - entering text or data into a computer by means of a traditional keyboard.Near visual acuity.The ability to hear, understand, and distinguish speech and other sounds telephonically.Appointment and Compensation Details Anticipated Start Date Continuous Standard Hours Per Week 25 hours Working HoursHourly Rate $15.00 Earn Type Hourly Is Background Check Required YesApplicant Procedure Application ProcedureQuick Link to Applicant EEO Statement In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.The following person has been designated to handle inquiries regarding the non-discrimination policies:Ethics and Compliance Officer, Title IX CoordinatorHealth Services Building Room [email protected]###-####Visa policy In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.ADA Accommodation NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person's disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at [email protected] Information NIU provides annual reports on campus security and fire safety.

• Read the Annual Safety and Security Report. Contact the Ethics and Compliance Office at 815-###-#### for a hard copy.
• Read the Fire Safety Report. Contact the Department of Environmental Health and Safety at 815-###-#### for a hard copy.