Technical Customer Service - Cozyla US Corp. | www.cozyla.com : Job Details

Technical Customer service

Cozyla US Corp is a startup company but also, one of the leading smart home device companies, providing hardware, software, app and cloud service for family moments sharing and reliving. we also provide a touch screen smart calendar for family schedule , chore chart, meal planning, grocery list, watching recipes. visit us at www.cozyla.com

Responsibilities

1. Customer support through email, online chat and or phone call

2, Develop customer support case, solution, Q&A, unboxing and setup video and AI service robot training

3. Collecting data on and improving customer satisfaction, enhancing customer reviews

4, Work with the headquarters team on a new product or new software user experience tests for new products and software.

5, Return device inspection, analysis and refurbishment

Qualifications

1, Bachelor's degree, prefer engineering, or computer science

2, Love for consumer electronics, gadgets and enjoy exploring new features or bugs

3, Strong office tools experience, like Microsoft Office, Google sheets, docs...

4, Enjoy entrepreneurship, hard work, flexible working time hours if needed

5. Strong verbal and written English and Mandarine Chinese mandarin bilingual and communication skills

6, Sympathy for cusotmers and sustainabled patience with angry users