Technical Customer Support Specialist - DataSnipper : Job Details

About this role We are looking for an ambitious Technical Customer Support Specialist to join our growing team in New York! In this role, you will be at the forefront of all technical questions, ensuring successful deployment of our DataSnipper products and support our users. Your efforts will drive customer satisfaction and happiness. If you care about solving technical problems, we would love to talk to you! About DataSnipper DataSnipper is the driving force behind an intelligent automation platform that's transforming the world of audit and finance. Founded in 2017, DataSnipper has skyrocketed and is now OFFICIALLY the fastest-growing software company in the Netherlands according to Deloitte Fast50 and recently achieved Unicorn status in our latest funding round with a valuation of 1 billion dollars. With over 500.000 users in 125+ countries and offices in Kuala Lumpur, Amsterdam and New York, DataSnipper is shaking things up. And we're not stopping there. At DataSnipper, we're always on the lookout for innovators who think outside of the box. New ideas aren't just welcomed at DataSnipper-they're essential! What will you do

• Managing support cases to ensure issues and incidents are recorded, tracked, resolved, and follow-ups are done in a timely manner, which can include participation in on-call support.
• Provide technical support for installations, configuring cloud connections, and integrations with other platforms.
• Advise clients on how to best implement DataSnipper in their environment.
• Being the subject matter expert for all technical questions to Customer Success, Sales, Product, and other departments.
• Being the voice of our customers when it comes to technical issues: gather and share customer feedback with Engineering, Product, Sales, and Customer Success teams.
• Verify the correct functionality of the implementation and new versions of the product.
• Complete troubleshooting and provide IT support for core business applications and operating systems.
• Provide desktop support and local network support, including installation, provisioning and diagnostics.
• Manage user accounts and privileges.
• Coordinate technical assistance from suppliers as necessary.
• Proactively identify issues and potential improvements.
• Contribute to internal knowledge base and share information about technical issues within your team.
• Provide training to new and existing team members and help with the onboarding process for new customers.
• Complete all relevant administrative tasks in accordance with established policies & procedures.

What you bring

• Good English written and verbal communication skills. Additional language skills are a plus!
• Customer-first mindset.
• Experience troubleshooting common software issues in SaaS environment.
• 3+ years of experience working as a technical support specialist.
• Experience in troubleshooting and problem-solving software issues.
• Experience in technologies such as the Windows Operating system, Windows installers, and Microsoft Azure.

What we offer

• Being part of one of the fastest-growing scale-ups in Europe
• Make an impact by disrupting the audit industry
• Salary Range: $58,000 - $80,000
• Share appreciation rights
• Competitive benefits package
• International working environment, with a team of driven colleagues from all around the world (25 nationalities so far and we keep growing)
• Office in a central location in Chelsea, New York