Technical Customer Support, US - Channable : Job Details

Please be alert to recruitment scams! Channable does not use WhatsApp messages to offer positions. We will never request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you are asked for any of the above, or if you believe someone is posing as a Channable employee, or if you notice signs of misuse, please contact Channable via [email protected] Channable is expanding its reach in the United States and is hiring to support the demand in the market. As our third Technical Customer Support employee based in NYC, you will play an important role in our expansion. Customer Support is one of Channable's unique selling points, and you'll contribute to making it even better for our US customers. Being the central point of knowledge for our colleagues and customers makes you a crucial member of our team of nine, presenting an excellent opportunity! Your job Channable is a global leader in Multi-Channel Retail Management. We help businesses and agencies optimize and streamline their product data across over 2500 channels by providing them with an easy-to-use, intuitive platform backed by best-in-class support. An ideal role for an individual looking to bring agency or eCommerce experience into a SaaS business in growth mode, the technical support specialist is on the front line of Channable's US business. Our technical support specialists work closely with existing and potential Channable customers to help them drive growth and efficiency across their eCommerce businesses (Google, Amazon, eBay, and hundreds more) by utilizing our best-in-class technology. Channable integrates with the world's most well-known platforms and webshops such as Shopify, so knowledge of the digital commerce ecosystem is required to provide our customers with industry-leading guidance and support. Who are you? You love a good puzzle and see connections in the blink of an eye. Next to that, you have good social skills and you know how to adapt your tone and language to the same level of the customer. In our team, we place a very high importance on working together so we are looking for a team player that loves to help both customers and colleagues. A company is more than just a workplace for you, you want to have a great time with the team and make a difference within the department. Some practical things we expect from you:

• A self-starter with a history of working in a fast-paced environment - we are a growing team at Channable US;
• Have knowledge of the eCommerce industry either through your time at an agency, a retailer, or even running your own eCommerce business;
• Quickly grasp and learn new technologies and processes - you will need to quickly become an expert in Channable's technology;
• Have the ability to troubleshoot problems and come up with solutions quickly, documenting what you did to share with the rest of the team for key learnings;
• Enjoy speaking with agencies and retailers on a daily basis - this is not an email-only role.

Other requirements

• You are living in NYC, or at least travel distance to our NYC office (Tri-state area);
• You are willing to come to our NYC office min. 2 days/week;
• You have US citizenship or a valid work permit;
• You are available for 40 hours per week (5 days);
• Ability to travel to Utrecht in the Netherlands for 2 weeks during onboarding.

Your journey at Channable As the hub of all tool knowledge, we believe that your training and onboarding must be thorough. You will participate in 2 weeks of training at our Utrecht office in the Netherlands to familiarize yourself with the tool and your coworkers. Rest assured, we will take care of travel costs and your accommodation. Given our passion for building relationships, you won't have to spend evenings and weekends alone if you enjoy having people around. Your buddy will be there to support you and make your training unforgettable! Who are we? Channable was founded 10 years ago in the heart of Utrecht. We are now a strong team of +250 diverse individuals, more than +40 nationalities, a brand new HQ in Utrecht, serving customers all over the globe, and operating from other offices including New York City, Berlin, and Aarhus. Joining Channable means you're looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We're open minded and down-to-earth people. We're super proud that everyone adds their own special spice to Channable's culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram, Facebook or LinkedIn! Give our Culture Playbook a read. What do we do? Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing. What do we offer?

• The start of the salary range based on 40 hours is a gross of $62,000 on an annual basis;
• Company-wide bonus;
• 26 vacation days + 2 reload days based on 40 hours;
• Annual L&D budget of $1000. You can take a great advantage to #grow professionally;
• 401K: Retirement plan with 5% matching;
• Medical plan (with the possibility to add dental-, and vision plan) - 70% will be paid by Channable;
• Channaweekend (yes, in 2025 we go for a long weekend with all our colleagues from all over the world );
• To work in a beautiful office in the heart of Chanin building & with a flexible hybrid working policy of ( 2 days in the office);
• Having flexible working hours means starting your day between 8.00 - 10.00 am;
• Work for a supportive company of +250 international employees! We have an open culture and 'flat' organization where everyone genuinely enjoys helping each other;
• The space to come up with your own ideas and implement them;
• Since you can work from home, we will provide home office supplies;
• We offer a 3-week-long workcation;
• You have free & anonymous access to the OpenUp platform and psychologists This free service is also available to your family members;
• Additional working conditions like great lunch (on the days you're in the office), and in-office bar (Channabar).

How can you introduce yourself to us? Are you interested? Please apply by clicking on the apply now button below. If it's a match, Judit will get in touch with you for an introduction call. After that, you'll be invited for at least 2 rounds of interviews, including an assignment stage. Please note that after the 2nd round of interviews; we'll do reference checks as well. Additionally, you will also meet your future team members over a coffee date in our NYC office. Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of $250 for Make-A-Wish. At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.