Technical Program Manager - Captions : Job Details

Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos for social media, marketing, sales, and more. We're on a mission to serve the next billion. We are a rapidly growing team of ambitious, experienced, and devoted engineers, researchers, designers, marketers, and operators based in NYC. You'll join an early team and have an outsized impact on the product and the company's culture. We're very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures (Series C lead), Kleiner Perkins (Series B lead), Sequoia Capital (Series A and Seed co-lead), Andreessen Horowitz (Series A and Seed co-lead), Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more. Check out our latest financing milestone and some other coverage: The Information: 50 Most Promising Startups Fast Company: Next Big Things in Tech The New York Times: When A.I. Bridged a Language Gap, They Fell in Love Business Insider: 34 most promising AI startups Time: The Best Inventions of 2024 ** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square) ** About the Role: As a Technical Program Manager at Captions, you will be the linchpin in our product release process, driving projects to successful completion while ensuring alignment with user needs and business objectives. Your key role will involve anticipating and removing roadblocks that hinder our developers, allowing them to concentrate on solving complex technical problems. You'll work closely with cross-functional teams to streamline processes, manage project timelines, and leverage data to address opportunities and challenges. Key Responsibilities:

• Collaborate with engineering, data science, product design, and customer support teams to ensure impactful releases for users.
• Facilitate internal communication across all departments, from engineering to marketing, to prepare for each release and coordinate additional testing requirements.
• Analyze and synthesize analytics and customer feedback in partnership with customer support and data science to identify and prioritize opportunities or issues.
• Work with marketing, customer support, and operations to ensure all content is accurate and ready for publication.

Requirements:

• 2+ years of experience as project manager or program manager, preferably in a fast-paced environment
• Exceptional Communication: Ability to convey detailed and concise information effectively in both written and spoken forms.
• Technical Expertise: Strong understanding of product development, engineering releases, and product life cycles.
• Simplification Skills: Experience in streamlining engineering workflows, emphasizing speed and efficiency over extended development periods.
• Internal Coordination: Skilled in managing and engaging multiple stakeholders, including engineering teams, design, customer support, and senior leadership.
• Project Management: Demonstrated ability to manage complex projects, balancing technical trade-offs with strong project management skills.
• Attention to Detail: High level of precision in all aspects of work produced.
• Data-Driven Decision Making: Proficient in using data analytics tools and metrics to inform product development and assess performance.

Benefits:

• Comprehensive medical, dental, and vision plans
• 401K with employer match
• Commuter Benefits
• Catered lunch multiple days per week
• Dinner stipend every night if you're working late and want a bite!
• Doordash DashPass subscription
• Health & Wellness Perks (Talkspace, Kindbody, One Medical subscription, HealthAdvocate, Teladoc)
• Multiple team offsites per year with team events every month
• Generous PTO policy and flexible WFH days

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note benefits apply to full time employees only.