Technical Records Specialist 2, Enrollment Management (5086, 7777) - Idaho State University : Job Details

Technical Records Specialist 2, Enrollment Management (5086, 7777)Pocatello - MainInstitution InformationIdaho State University, established in 1901, is aCarnegie-classified doctoral research and teaching institution, with a culturebuilt on trust, compassion, stability, and hope. ISU serves over 12,000students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students andfaculty at ISU are leading the way in cutting-edge research and innovativesolutions. We are proud to offer exceptional academics nestled in the grand,natural beauty of the West. We invite you to apply to be a part of ourUniversity community!Job DescriptionProvides technical support for programs and organizational activities to convey information, determine compliance, and resolve difficult situations; uses expertise in the implementation and maintenance of technical program guidelines; perform related work.The successful candidate will provide technical support to the Department & customer service to current and prospective students and families. Participate in and support the financial aid application process.Key Responsibilities

• Manage all aspects of imaging software and document maintenance.
• Review system-generated reports for errors and/or updates and take appropriate action.
• Manage Satisfactory Academic Progress appeal process.
• Reconciliation of student records with federal systems.
• Create and maintain document tracking for student financial aid records.
• Assist with management of the Federal Work Study program.
• Reception coverage of the front desk and phone, respond to emails from students and others.
• Update and maintain office web pages.

Minimum Qualifications Experience:

• Monitoring record systems to identify and correct errors.
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.
• Analyzing information and researching a variety of sources to identify and resolve problems or issues.
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations.
• Entering and retrieving data using a computerized record system.
• Composing and proofreading business correspondence

Specialty Items:These are common specialty items at ISU for this classification. (1) Experience reviewing/assessing health care claims & terminology. (2) Experience reviewing/assessing dental claims & terminology. (3) Experience storing, retrieving and compiling information in a report format using database software. (4) Experience working with sensitive or restricted data. (5) Some knowledge of financial record keeping. (6) Some knowledge of data management. (7) Good knowledge of university academic and/or vocational program requirements and experience applying university policies and procedures to determine graduation requirements.Additional InformationISU minimum for this classificationis $17.85/hour. Benefits include comprehensive health, dental, and vision; lifeinsurance; disability plan; employee assistance program (EAP); excellentretirement options and company contribution; and generous paid time off/sickleave accrual. To be considered for this opportunity, apply on or beforeFebruary 9, 2025. All offers of employment are conditional pending the successfulcompletion of a background investigation, provided by HireRight.Posting Number: req2403Type: Working 12 months per yearPosition: Classified StaffDivision: Student ServicesThe State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) ###-#### (TTY/TTD: 711), or email [email protected] may be given to veterans who qualify under state and federal laws and regulations.