Technical Sales Support - Drive Away Coordinator - Altec Industries : Job Details

Why Join Altec?

If you're considering a career with Altec, there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength. Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design, manufacturing and service — and that's why we're the ideal place for you to grow your career.

Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama. Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets. We help our customers dig deeper and reach higher in more than 100 countries around the world.

There is an exciting opportunity for an Technical Sales Support – Drive Away Coordinator to support the new-equipment sales organization, which encompasses the Technical Sales & Account Management processes for Altec. The primary administrative support function revolves around the documentation involved in the sale of partial or complete vehicles.

THE SUCCESSFUL CANDIDATE MUST

• Have excellent verbal, organization, and written communications skills.
• Be able to perform detail-oriented work with accuracy and timeliness.
• Must be able to independently manage time and multi-task with minimal supervision.
• Must be able to analyze problems & develop solutions.
• Have a strong commitment to providing excellent customer service.

REQUIRED QUALIFICATIONS

• Four-year degree is desired, but not required.
• Previous experience / knowledge of administrative duties are a must.
• Strong computer skills. Demonstrated proficiency using Microsoft Office: Word, Excel, and Access.
• Experience with Oracle Applications and/or accounting is a plus.

MAJOR RESPONSIBILITIES

• Coordinate shipping of completed new vehicles or demonstrators.
• Develop knowledge of Altec affiliated companies to effectively direct inquiries or facilitate intercompany transactions.
• Answer incoming calls from customers, both internal and external.
• Provide administrative support including filing, copying, faxing, mailing, and typing.
• Prepare related reports or validate data to ensure that information is timely and accurate.
• Assist with maintenance of customer accounts as it relates to setup, tax documentation, credit terms, etc.
• Work with internal customers to facilitate and prioritize quality holds on finished equipment.
• Coordinating with customers and external contacts regarding shipment issues.
• Other duties as assigned.

Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:

• Medical, Dental and Prescription Drug Program • Retirement 401(k) Program • Vacation and Holidays • Flexible Spending Accounts • Tuition Assistance Program • Employee Assistance and Mental Health/Substance Abuse Program • Life Insurance, Accidental Death and Dismemberment Insurance

EEO Statement

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.