Technical Service Coordinator - GEA : Job Details

Join Our Dynamic Team as a Technical Service Coordinator at GEA! Are you ready to be a part of a global leader in the food, beverage, and pharmaceutical sectors? GEA is seeking a talented Technical Servic Coordinator to join our team. With over 18,000 employees across more than 50 countries, GEA offers a stimulating work environment, international collaboration, and amazing opportunities for personal growth and development.The Technical Service Coordinator will be the primary point of contact for customer service, responsible for technical troubleshooting, generating service quotes, and processing orders. This role will also involve planning, scheduling, and coordinating field service technicians for service jobs across Canada.

Responsibilities / Tasks

Customer Service Support:

• Serve as the first point of contact for customers with service-related inquiries or technical issues;
• Provide troubleshooting assistance and problem-solving for customer issues;
• Recommend solutions for repair, maintenance, and installation of separator systems.

Service Coordination and Scheduling:

• Build and manage service quotes for customers across all service product offerings;
• Distribute tasks and coordinate the work schedule of field service technicians;
• Schedule field service technicians for onsite service visits;
• Generate parts lists for customers, both internal and external;
• Participate in the on-call rotation to handle emergency customer service requests outside of regular hours.

Order Processing and System Management:

• Utilize SAP and CRM systems to enter work orders and maintain customer accounts;
• Process customer orders, create invoices, and manage invoicing through the portal;
• Create pick lists, shipping documents, and provide tracking information to field service technicians.

Reporting and Documentation:

• Produce weekly and monthly reports for management, analyzing trends and providing feedback;
• Ensure accurate and timely reporting on service activities and customer feedback.

Cross-Department Collaboration:

• Coordinate with internal departments regarding part shipments, returns, delivery status, orders, and invoicing;
• Work closely with finance to resolve customer account issues.

General Administration and Support:

• Provide general administrative support to the Head of Service and service technicians;
• Manage daily, weekly, and monthly workflows to meet deadlines and ensure quality work;
• Follow up with customers to ensure service satisfaction;
• Provide backup support to other administrative functions as needed.

Perform any other tasks as assigned by management.

​

Your Profile / Qualifications

• Mechanical Maintenance Certification, Business Administration, or a related field;
• Minimum 3-4 years of relevant experience in a technical service role, preferably in the food, beverage, or pharmaceutical industries;
• 4+ years of front-line customer service experience;
• Experience with SAP and CRM systems, particularly in a service or customer service ERP environment;
• Strong understanding of customer needs and the ability to deliver tailored solutions;
• Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders;
• Demonstrated problem-solving and analytical skills;
• Ability to work under pressure and meet deadlines;
• Strong emotional intelligence and conflict resolution skills;
• Proven ability to think strategically and take ownership of tasks;
• Ability to read and interpret engineering drawings, manuals, and technical documents;
• French language skills are considered an asset;
• Availability to travel (up to 10% of the time, including international travel);
• Willingness to work evenings and weekends when required;

This position is eligible for the company's Referral Program, subject to the program's terms and conditions.

Did we spark your interest?Then please click apply above to access our guided application process.