Technical Services Manager - LHH : Job Details

LHH Recruitment Solutions is seeking a dedicated Technical Services Manager in Richburg, SC. The ideal candidate will excel in managing and coordinating all aspects of warranty, product quality, and liability programs for tires. They should possess extensive knowledge of tire and automotive industry standards, practices, and quality monitoring. This role requires 60% travel within North America, with potential for international travel for training or support.

Key Responsibilities:

• Coordinate the processing of customer warranty claims, manage daily performance reports, and handle warranty claims through digital or physical validation, inspection, analysis, collections, and quality reporting.
• Identify and validate product-related and quality concerns during periodic inspections or based on dealer reports, issue Product Concern Reports to manufacturing facilities, and follow up until countermeasures are implemented.
• Ensure delivery of product-related concern samples to QA and R&D teams.
• Provide monthly claim analysis to track issues, follow trends, and recommend actions to stakeholders.
• Ensure that samples (cut sections or full tires) of product-related concerns are delivered to the respective QA and R&D teams

Qualifications:

• Bachelor's degree in a technical or engineering field.
• At least 5 years of experience in tire and product inspection and warranty management within the tire/automotive industry.
• Proficient in studying, interpreting, and assessing technical aspects of product performance and tire failure.
• Excellent troubleshooting skills in managing warranty claims.
• Spanish language proficiency (written and verbal) is a plus.