Technical Services Specialist (NE) - DECEUNINCK : Job Details

Technical Services Specialist

Deceuninck North America is seeking a Technical Services Specialist for its North-East Region. In this role, the Technical Support Rep. will assist customers in the analysis, selection, procurement and implementation of window manufacturing equipment. Coordinate the efforts of all essential personnel from equipment manufacturers, tooling vendors, hardware suppliers and the customer.

Core Responsibilities:

(Customer Locations)

* Work with customers to determine the functionality of each machine used in the fabrication of windows and its suitability for re-use when retooling a window fabrication line

* Prepare plans for changeover from one product line to another.

* Assist in improving the efficiencies of a customer's operation.

* Assist in determining the best location for equipment.

* Assist the Fenestration Lab personnel in performing field testing of units.

* Regular visits with largest customers to assist in day to day operations.

* Maintain phone contact with customer base.

* Assist less experienced personnel in the trouble shooting of problems at customer's plants.

* Conduct on-site training for customers and their plant personnel.

* Operate and demonstrate window fabrication equipment.

* Explain the basics of window operation.

* Prepare trip reports for internal distribution.

* Follow-up on any open issues in a timely manner.

(Office Based Functions)

* Identify & purchase tools for re-tooling of equipment.

* Analyze engineering drawings and create equipment takes-offs from drawings.

* Prepare requests for quotation (RFQ's) on equipment purchases.

* Analyze quotations and place purchase orders for customer's equipment.

* Evaluate capabilities of tooling vendors and determine suitability as an approved equipment vendor.

* Work with product engineering to determine best practices for fabrication of window systems.

* Analyze and critique fabrication prints provided by product engineering.

* Coordinate and mediate complaints about fabrication equipment & tooling between customers and equipment vendors.

* Assist in training of less experienced Technical Service Representatives.

* Maintain up to date customer files.

* Maintain & report status of customer start-up projects.

* Build and verify new window products for evaluation.

* Receive phone calls from customers and direct complaints to the appropriate internal department for resolution.

* Performs regular follow-up until open problems reach conclusion.

* Build new window product samples for sales and marketing.

* Assists in the construction and set up of trade show displays.

* Maintain a clean and orderly work area at the home office and the customer's facilities.

Qualifications:

* Minimum of 5 years related experience in vinyl window manufacturing and machinery set-up and debugging required. A broad overview of vinyl window fabrication equipment manufacturers is a must. Understanding of the operation and limitations of equipment from various manufactures is necessary in the performance of the job. An understanding of double hung, single hung, horizontal slider, patio door, garden window, bow, bay, new construction, remodel and replacement window products is necessary. Additional experience in the transportation, installation and field service of window and door products is desirable.

Education Requirements:

* Bachelor's degree in engineering discipline field from an accredited college or university required