Technical Support Analyst II - Weyerhaeuser : Job Details

At Weyerhaeuser, we are the world's premier timber, land, and forest products company. Sustainability is the founding concept of our business, and our values drive every decision to ensure we continue to lead the forestry industry in sustainability practices. For over 100 years, our Weyerhaeuser team has been making a difference in the world - from the seedlings we plant, to the forests and trees we nurture, we ensure every acre is managed with diligence, patience, and pride.Our IT team is on a mission to transform the timber industry. We are seeking an experienced IT Technical Support Analyst II to join our team. If you want to be part of a world-class technology team changing the world we live in - come grow with us!Our mill in Castleberry, AL is looking for a highly effective and collaborative Technical Support Analyst to provide outstanding technical support to our mill team. This role is responsible for supporting the mill in deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, printers, and other ancillary systems. This role will work closely with mill staff, business users, and centralized IT enterprise teams.Typical Duties:Field and resolve incoming help requests from end users in a courteous and professional manner and log into ticketing system.Record, track, and document the problem-solving process through to final resolution.Identify and learn software and hardware technology used and supported by the mill and organization.Perform hands-on resolution at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications.Familiarize end users on basic software, hardware, and peripheral device operation.Install, upgrade, and support desktops, laptops, printers, and other systems.Adhere to organizational asset, change, problem, and incident management processes.Track all IT/OT assets at assigned location.Maintain assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines.Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts.Provide regular status updates via email to site and IT/OT lead teams.Actively participate in IT/OT Team meetings.Minimum Requirements:Demonstrated safety focus.Associate's degree in information technology or equivalent combination of education and/or experience.Three plus years' experience in technical administration of PCs, Printing, Server Management.Skilled and experienced supporting desktops, laptops, printers, switches, and general infrastructure.Problem-solving skills and the ability to learn new technologies.Strong oral and written communication skills.Highly Valued Skills:Microsoft certifications - MCITP, MCDST, MCP, CCNA or similar.Experience supporting the IT infrastructure needs of a manufacturing facility.Experience with Rockwell Suite of PLC tools.Four-year degree in information technology or related field.What We Offer:Compensation: This role is eligible for our annual merit-increase program, targeting a salary range of $79,330 - $118,995 based on your level of skills, qualifications, and experience.Benefits: Our comprehensive health benefits plan includes medical, dental, vision, and basic life insurance. We also support personal volunteerism and provide training and development opportunities.Retirement: Employees can enroll in our company's 401k plan, which includes a paid company match.Paid Time Off: We provide eligible employees with paid vacation for up to 3 weeks during your first year of employment and recognize eleven paid holidays per year.About Weyerhaeuser: We sustainably manage forests and manufacture products that make the world a better place. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment.#J-18808-Ljbffr