Technical Support and Help Desk - SpotSee : Job Details

• Provide technical expertise on temperature data loggers and connected products.
• Complete customer-specific data logger setup programming as part of the postproduction process.
• Provide first level tech support to customers via phone, email, and remote support tools. Support may include, but is not limited to:
• Answering technical questions about products
• Assisting customers with product selection.
• Troubleshooting customer issues with products, both hardware and software.
• Training customers on proper configuration and use of products.
• Providing product support for sales team members.
• Utilize CRM / ERP software to log and track issues.
• Coordinate the return and calibration of product.
• Assist other global tech support team members on the resolution of open issues.
• Assist engineering team with firmware and software testing as needed.
• Assist quality and production teams with troubleshooting and testing as required.
• Perform product testing and troubleshooting on returned product.
• Some travel may be required.
• Other duties as assigned by supervisor.

KNOWLEDGE AND SKILLS:



• Advance knowledge of Windows operation systems and MS Office
• Basic Knowledge of Web applications and web borrowers
• Physics / mechanics knowledge a plus
• Basic understanding of electronic circuits

EDUCATION AND WORK EXPERIENCE:

• Associate Degree in Electrical, Mechanical or Information Technology preferred
• Twelve months work experience in similar field preferred