Technical Support Engineer - FTI Consulting : Job Details

Who We Are FTI Consulting is the world's leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities. At FTI Consulting, you will be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world's leading experts in your field, you will be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you. There has never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career. Are you ready to make an impact? About the Role The Information Technology Group (ITG) is a collection of people, processes and technology investments that are designed to achieve the business goals of FTI Consulting. Incumbent acts as a technical support advisor to FTI Consulting staff in all practice areas on all information technology issues and provides state-of-the-art technical solutions in support of computer and local area networks. May also provide technical support to FTI Consulting clients on billable engagements. Assumes ownership role on internal help desk and provides applications and systems support, Cisco IP Telephony, application and network systems administration and seeks to document user requirements of FTI staff in the pursuit of providing solutions to their technical needs. Provides mid-level support, and detailed knowledge of computer software and hardware, Mid-level network operating systems, PC applications, Internet services, multi-media and messaging software used in FTI. It is expected that this incumbent will work as a part of the ITG team in a customer support role for all business and technology related issues at the local office level. The ability to work in a team environment is required. What You'll Do

• Works as a technology support advocate for all FTI Consulting staff in all practice areas. May act as the liaison between office and systems integrators and/or vendors when appropriate.
• Works within the IT group in the definition, documentation and implementation of appropriate processes and procedures to continuously improve the technology support within FTI Consulting.
• Works within the IT group while working with FTI practice areas and corporate staff to establish technology user requirements that the entire ITG will use to define and design solutions to.
• Works within the IT group in maintaining a knowledge base of all client care services and applications used in FTI Consulting. Acts as an advocate for the staff in the resolution of any and all computer-related problems or issues. Assists in writing, structuring, and organizing technical procedures.
• Provide mid-level support in the configuration, installation and troubleshooting of software applications and databases on workstations, file and application servers.
• Provide support in the configuration, installation and troubleshooting of Cisco Ip Telephony software and provides for administration of handsets and related cabling and configurations.
• Configures and supports all ITG approved wireless devices.
• Maintains thorough understanding of video equipment installed in the office and can provide audio and video calling assistance for staff.
• Provide support in maintaining adequate experience with application software installation and use.
• Remain knowledgeable of and experienced with using operating systems on workstations and servers.
• Is familiar with local and wide area network concepts, , LAN/WAN connectivity, and data communications protocols.
• Remain competent and understand desktop and laptop hardware components and ITG supported software, including messaging clients, web browsers and Internet, anti-virus software, office productivity applications, and time entry systems.

How You'll Grow ITG uses an IT Service Portfolio approach to align with business priorities, and to articulate and communicate the diversification of IT investments for the business. FTI Consulting leverages the Information Technology Group (ITG) to accomplish the following goals: Improve Practitioner Productivity and grow the business with IT, Reduce Risks with IT in the business, and Manage a balanced set of IT investments that meet business objectives. We encourage our employees to become Super Users of all our services, take advantage of multiple opportunities to work with colleagues on the wide array of cross functional to inter department projects, and self-improve through professional development. Basic Qualifications

• Must have a minimum of 2 or more technical certification credentials like Network+ or Security+.
• Must have ITIL Foundations certification.
• Some experience of/or understanding of Windows Server, AD, Group Policy, O365.
• Superior knowledge of the Microsoft Office Suite of applications (Excel, Word, PowerPoint, Access, Outlook).
• Minimum 2+ years' experience in a mid-size enterprise company.
• Ability to travel to clients and FTI office(s) as needed.
• Applicants must be currently authorized to work in the United States on a full-time basis; this position does not provide visa sponsorship.

Preferred Skills

• Detailed knowledge of current leading-edge PC workstation and server hardware and software including networking and communications interfaces and relationships.
• Experience providing on-call support via voice and remote access tools.
• Ability to flex working hours as required to meet business needs.
• Periodic travel required, sometimes with little notice.
• Occasional physical labor, which may include moving equipment or furniture up to 50 lbs. and flexibility to crawl underneath desks or tables to access network jacks and electric receptacles.
• Positive Attitude and self-motivated.
• Proven ability to multitask and prioritize work demands.
• Ability to grasp fundamentals quickly and instruct others in their use.
• Flexibility to work in a fast-paced environment.
• Able to work on your own and as part of a team.
• Adaptable to changing priorities.

#LI-HB1 Total Rewards Our goal is to support the wellbeing of you and your families-physically, emotionally, and financially. We offer comprehensive benefits such as the following:

• Competitive total compensation, including bonus earning potential
• Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
• Generous paid time off and holidays
• Company matched 401(k) retirement savings plan
• Potential for flexible work arrangements
• Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support.
• Family care benefits, including back-up child/elder care
• Employee wellness platform
• Employee recognition programs
• Paid time off for volunteering in your community
• Corporate matching for charitable donations most important to you
• Make an impact in our communities through company sponsored pro bono work
• Professional development and certification programs
• Free in-office snacks and drinks
• Free smartphone and cellular plan (if applicable)
• FTI Perks & Discounts at retailers and businesses
• Upscale offices close to public transportation

About FTI Consulting FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 8,000 employees located in 33 countries and territories, our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as one of the World's Best Management Consulting Firms by Forbes. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual's location, skills, level of experience, and qualifications.