Technical Support Engineer - Bentley Systems : Job Details

Bentley Systems is seeking a talented individual to become a valued member of our i. Twin Support Team. A Technical Support Engineer plays an important role in supporting our users by solving their technical issues, thereby enabling successful user outcomes through a proactive, services-based business model that is in alignment with our users needs while increasing the adoption of our products and services worldwide. Responsibilities: Care about our users and focus on making sure our products can support their success. Answering user technical support requests by telephone, e-mail, and web portals. Perform software troubleshooting techniques, responsible for appropriate referral to other support and quality assurance areas such as filing bug and enhancements requests when technical issues are found. Resolving users questions or problems in the areas of installation, configuration, and product functionality. Encouraging engagement of users, partners, and colleagues in Bentley forums a...Technical Support, Support Engineer, Technical, Engineer, Support, Product Development, Technology