Technical Support Engineer - Columbia-Greene Community College : Job Details

Technical Support Engineer The Opportunity The Office of Human Resources is accepting applications for a full-time Technical Support Engineer. If you are passionate about having a positive impact on students' lives applynow to Columbia-Greene! The Technical Support Engineer reports to the Chief Information Officer and is responsible for the duties described below. Duties and ResponsibilitiesResponsible for the front-line support of College desktops, servers, network, and general infrastructure; Maintain business-critical internal infrastructure, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, internet, and intranet.Coordinates the installation and connectivity of server and network systems, working in partnership with remote teams, to ensure the stable operation of the organization's IT systems.Installs, configures, maintains, and upgrades computers, servers, and wired/wireless networking software and hardware, including installation and troubleshooting.Physically installs network and server hardware and network cabling, bringing new infrastructure equipment online.Troubleshoots software and hardware issues, working with other IT staff and users, to provide timely resolutions.Responsible for managing the desktop environment; Implements and administers imaging systems for efficient deployment of desktop images and configurations.Provides Tier-2 and -3 level support for escalated computer technical issues; escalate complex service requests when necessary.Assists the service desk and other team members with troubleshooting to identify root cause, provide technical support when needed, and explain solutions clearly.Takes responsibility for specific project deliverables within larger business initiatives.Works with internal and external partners to communicate project status, activities, and achievements.Accurately inputs, assigns, and updates service requests and incidents into the IT ticket tracking system.Collaborates with IT staff to resolve and manage tickets in the IT ticket tracking system.Adheres to technical processes and procedures.Authors and updates internal documentation for installations and technical configuration.Orders equipment, and software, inputs requisitions, and coordinates with vendors. Responsible for IT Budget maintenance, which includes writing purchase orders, processing claim vouchers, and paying bills.Must be available to cover regular hours and emergencies as needed.Undertakes additional responsibilities as determined by the CIO. Required QualificationsAssociate degree in computer science, information technology, or a related field (or equivalent work experience).2years relevant experience in a technical infrastructure, desktop support, or similar role.Knowledge of network infrastructure components, design, function, and configuration.Knowledge of server infrastructure and server OS.Technical and operational proficiency solving problems of moderate complexity.Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google apps.Good written and verbal communication skills, with a strong focus on customer service.Ability to explain technical concepts and train others in non-technical terms.Ability to work collaboratively in a team environment.Good organizational skills with a keen attention to detail.Ability to work independently and as part of a team.Ability to manage multiple tasks and prioritize effectively. Preferred QualificationsExperience with Microsoft servers, VMWare.Experience with HP, Aruba, and Palo Alto network equipment.Experience with managing desktop environments, SCCM/Microsoft Windows, JAMF/Apple products.Familiarity with hardware and software procurement processes.Knowledge of higher education applications, e.g., LMS (e.g., Brightspace), ERP (e.g., Banner, DegreeWorks).ITIL certification.CompTIA ITF+, A+, Network+, and Servercertifications. Salary and Benefit InformationSalary $60-$70K will be determined by a variety of factors including experience, education, training/skills and certifications. The College offers a comprehensive benefits package that includes medical and dental insurance, short- and long-term disability, generous vacation and sick leave, paid holidays, pre-tax flexible spending accounts, retirement plans, tax-deferred compensation, as well as employee and dependent tuition waivers. Public Loan Forgiveness for those who meet eligibility. Application InformationFor full consideration, applicants must submit the following:(1) cover letter; (2) Resume/CV; (3) contact information for three professional references as a single PDF document to:[email protected]. Review will begin immediately and continue until it is filled. Columbia-Greene Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual's race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education. The College makes every reasonable effort to ensure equal access to employment opportunities for individuals with documented disabilities. If you require reasonable accommodations for completing the application process, please contact the Human Resources Department at 518-###-####..