Technical Support Engineer - Shipping and Staging - Zetron : Job Details

ABOUT US:

For 40 years, Zetron (a Codan Company) has delivered interoperable end-to-end command & control systems across multiple industries and international markets. With over 40,000 console positions, hundreds of established partners and value-added resellers, and coverage in more than 100 countries, we are an established global leader in connecting communications centers with field operations, personnel, and constituents.

Zetron has more than 400 employees worldwide, including additions to its development, services, sales, support and back-office teams. Zetron is headquartered in Redmond, Washington (USA), with operations throughout the United States such as GeoConex in Knoxville, TN, Canada, the United Kingdom, and Australia to serve its growing global customer base in more than 80 countries around the world.

ABOUT THE ROLE:

The Technical Support Engineer- Shipping and Staging ensures the successful field installation of communications equipment for critical public safety centers. This role involves configuring project requirements in the information system, setting up and preparing hardware to be as ready‐to‐go as possible, and ensuring everything is loaded and organized for the field installation team to implement seamlessly.

WHAT MAKES A SUCCESSFUL TECHNICAL SUPPORT ENGINEER - SHIPPING AND STAGING?

• Hardware Intake & Staging: Receive, check in, and unbox hardware deliveries from distributors, ensuring all items are present and in working condition
• Prepare hardware and stage components for deployment, ensuring success for the engineering team.
• Provide break/fix support for electronic devices, diagnosing issues, performing repairs, and ensuring timely resolution to minimize downtime and maintain equipment functionality.
• Provide telephone technical support to customers for Zetron' s baseline products; provide troubleshooting for routine installation, configuration and repair issues for Zetron' s system deployments.
• Write installation and application notes that provide internal guidelines for performing upgrades, maintenance, and product integration in the staging and shipping department.
• Assess and respond to situations where standard procedures have failed in fault isolation with equipment; collaborate with other teams as needed to devise solutions.
• Maintain daily log of all calls and work performed on company database.
• Required to perform the job functions in a safe manner.
• Occasional travel to customer sites in support of onsite installation assistance and project services may be required.
• Oversee e-waste management and ensure the proper disposal of electronic equipment, supporting sustainable lifecycle management practices.
• Ensure the safety of the products and the valuable material in the facility during the whole handling process.
• Ensuring the facility is maintained in an organized and clean condition
• May provide training to support engineers on, including but not limited to, baseline products and procedures.
• May assist with the development of training material content.
• May participate in identification and isolation of software defects during setup, creating detailed tickets for engineers or developers to address escaped code issues and ensure prompt resolution.
• Assist with facilities maintenance activities
• Other duties as assigned by the Company.

AS A KEY MEMBER OF THE TEAM ,YOU MUST BE ABLE TO:

• Proficiency with the use of test equipment such as telephone simulators, lineman handsets, digital multimeter (DMM), required.
• Strong understanding of networking concepts, including LAN, WAN, and TCP/IP fundamentals, with the ability to troubleshoot and configure network systems effectively.
• Familiarity with operating system image deployment tools.
• Familiarity with PowerShell scripting and automation concepts for tasks, configuration management, and processes.
• Strong understanding of setting-value pair languages, such as XML and JSON, is also essential for effectively managing data configurations and integrations.
• Proficiency with Microsoft SQL is an asset.
• Excellent verbal and written communication skills, with ability to convey information clearly and accurately.
• Problem-solving ability to determine solutions to complex problems.
• Active listening skills
• Excellent attention to detail.
• Must be organized.
• Must possess and maintain valid work state's Driver's License; driving records must be maintained in good standing.
• Must pass background and fingerprint check.
• Must be able to drive as part of performing job duties.
• Must be able to lift 60lbs

TRAVEL: 10%

• Ability to travel overnight
• Ability to travel internationally, mainly in North-America

EDUCATION & EXPERIENCE REQUIRED: The following list of requirements are considered the minimum levels of education and experience necessary to perform this job successfully. Any equivalent combination of education and experience that provides the applicant with the knowledge, skills, and abilities to perform the job is acceptable.

• Minimum 1-2 years of hands-on experience with endpoint administration related field
• Microsoft certifications preferred
• CompTIA A+/Network + preferred
• Experience in a mission-critical communications, public safety, or an adjacent field is an asset
• Or any combination of education and experience that provides equivalent expertise.

BENEFITS & CULTURE:

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where sharing ideas and innovation is strongly encouraged. Zetron embodies the values of those who work here, embraces diversity, and offers a comfortable and casual atmosphere where people work hard and feel a part of the organization. At Zetron we not only create and stand behind solutions that help save lives, but our employees are also offered a competitive compensation and benefits package.

Our U.S. Benefits include:

• Medical, Dental, Vision Benefits
• 401(k), including a Company match
• Generous Paid Time Off Packages
• Company paid short-term and long-term disability coverage, basic life insurance and wellbeing benefits
• Flexible working hours
• The ability to grow your career by attending various educational programs and/or trainings
• 10 paid holidays
• Incentive Bonus Plans
• Perks and discounts
• And more!

Interested in a career with us?

Simply click on “APPLY” and we'll be in contact shortly.

Zetron, Inc. is an equal opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, gender identity, protected veteran status, disability status, or any other characteristic protected by law.

In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 425.###.####, ext. 294 or via e-mail at [email protected]

Zetron's official recruitment communications will only come from email addresses ending in @zetron.com or @codan.com If you have any doubts about the legitimacy of a job posting or communication, please contact us directly at [email protected] for verification. Under no circumstances should you provide personal information, such as your Social Security number, financial details, or any other sensitive data, We take the safety and security of our applicants very seriously and are working to address this issue. Thank you for your vigilance