Technical Support - Adecco : Job Details

We're Hiring: Customer Support Specialist – Join a Leader in Excavation Software!

We are a leading software company focused on the excavation industry, helping estimating teams around the world save time, improve accuracy, and enhance project profitability for over 35 years. We're looking for a passionate Customer Support Specialist to join our dynamic, innovative team based in Rochester, NY.

What You'll Be Doing:

• Use phone, email, and remote access to support our CAD and PDF-based excavation takeoff software
• Train new and existing users on the application via MS Teams
• Support the rollout of new features to our growing subscriber base
• Collaborate with our development team to define and prioritize new features
• Assist in creating new training content

What We're Looking For:

• Strong ability to build rapport and communicate effectively with all types of people, especially via remote channels
• Eagerness to learn new skills and software
• Positive attitude with a passion for problem-solving
• Strong listening skills
• Interest in the construction industry

Must Haves:

• Bachelor's degree in Mechanical or Civil Engineering or related STEM field
• Proficient with CAD/blueprint reading
• Excellent customer service and communication skills, both written and verbal
• Strong organizational skills and attention to detail
• Team player with a willingness to learn new software
• Proficient in Windows 11+ OS

Benefits Include:

• PTO
• Medical, Dental, and Vision Insurance
• 401(k) Profit Sharing Plan (PSP)

If you're ready to work with cutting-edge technology in a collaborative environment, we'd love to hear from you!

As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.