Technical Support Representative - Voltguard Utilities : Job Details

About the job Technical Support Representative Company Overview: Voltguard Utilities Ltd is a leading provider of energy solutions for businesses and individuals in the States. We are committed to providing reliable and cost-effective energy services to our customers. Position Overview: We are seeking a highly skilled Remote Technical Support Representative to join our team in Houston, Texas. The ideal candidate will have a strong technical background and excellent customer service skills. As a Technical Support Representative, you will be responsible for providing technical support and assistance to our customers, ensuring their energy needs are met efficiently and effectively. Pay: 21.00 - $30.00 per hour Key Responsibilities: - Respond to customer inquiries and provide technical support via phone, email, and chat - Troubleshoot and resolve technical issues related to energy services - Collaborate with other departments to resolve complex technical issues - Document all customer interactions and resolutions in our CRM system - Provide timely and accurate updates to customers regarding the status of their technical issues - Identify and escalate recurring technical issues to the appropriate teams for resolution - Stay current with industry trends and updates to ensure accurate and effective technical support Qualifications: - Bachelor's degree in a technical field or equivalent work experience is preferred. - Minimum of 2 years of experience in a technical support role - Strong knowledge of energy solutions and related technologies - Excellent communication and interpersonal skills - Ability to troubleshoot and resolve technical issues effectively - Strong attention to detail and ability to multitask - Proficient in Microsoft Office and CRM systems - Must be able to work full-time What We Offer:

• Competitive salary and a quarterly bonus
• Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
• 401k with generous company match
• Paid Parental Leave & Access to Parently platform
• Hybrid work schedule - In office 2-3 times a week
• Generous time off and paid company holidays
• Company provided latest technology & software tools

If you are a highly motivated and customer-oriented individual with a passion for technology and energy solutions, we want to hear from you! Join our team at Voltguard Utilities Ltd and be a part of our mission to provide reliable and cost-effective energy services to our customers.