Technical Support Specialist I - Lynn Community Health Care : Job Details

Technical Support Specialist I

Lynn community Health Center is looking to add two Technical Support Specialist I positions to our Digital Solutions and Services team!

In this role you will help support a range of clinical and administrative staff as the first point of contact looking for technical support.

Basic Qualifications

* Bachelor's Degree in Computer Science, Information Technology, or a related field.

* Strong technical aptitude.

* Proven excellence in customer service.

* Basic understanding of ITS systems and applications, such as Active Directory, Microsoft 365, DNS, DHCP, etc.

* Strong knowledge of Windows operating systems.

* Ability to travel to multiple sites throughout the cities of Lynn, Salem, and Peabody, MA.

Desired Qualifications

* Experience working for a healthcare organization.

* Experience with ticketing systems and remote support tools

* Knowledge of regulatory requirements and compliance standards relevant to healthcare IT, such as HIPAA.

* Strong interpersonal skills with the ability to effectively communicate and collaborate with diverse stakeholders, including clinical and administrative staff.