Are you ready to take the next step in your career with one of the worlds leading institutional investors? We are seeking a full-time IT Analyst to join our Global Techbar team. In this role, you will provide hands-on technical support and ensure the delivery of consistent, quality customer service across our organization.
What We Offer:
- A diverse and inspiring team with approachable leaders
- Engaging work in a fast-paced, intellectually stimulating environment
- Accelerated exposure and responsibility
- Opportunities for global career development
- A flexible hybrid work environment that combines in-office collaboration with remote work
- A strong culture of integrity, partnership, and high performance
Key Responsibilities:
- Own and manage technology issues from start to finish.
- Coordinate tasks and resources for projects and service support.
- Create clear support documentation, identify inefficiencies, and recommend improvements.
- Use critical thinking to identify risks and propose solutions.
- Build relationships across various business areas to achieve results.
- Provide regular project status updates and effectively manage communications.
- Conduct end-user training to ensure clear understanding of IT processes.
- Process user account changes and manage IT equipment deployment.
- Log service requests, incidents, and feedback, striving for operational excellence.
- Suggest improvements to enhance the techbar experience for users.
Qualifications:
- Post-secondary education in Computer Science or Information Technology.
- At least 5 years of IT support experience in a corporate environment (preferably in finance).
- Strong customer service orientation and interpersonal skills.
- Ability to interface confidently with executives and internal customers.
- Proven problem-solving and decision-making abilities.
- Experience with Windows operating systems and the Office 365 suite.
- Advanced troubleshooting skills for PCs, networks, smartphones/tablets, and enterprise applications.
- Strong relationship-building skills with colleagues globally.
- High empathy and commitment to helping users adopt IT solutions.
- Ability to communicate technical concepts in everyday language.
- Willingness to travel between New York City and San Francisco as needed.
- A genuine interest in technology and continuous learning.
If youre passionate about delivering exceptional customer service and thrive in a collaborative environment, we want to hear from you!