Technical Support Specialist - Akkodis : Job Details

Are you ready to take the next step in your career with one of the worlds leading institutional investors? We are seeking a full-time IT Analyst to join our Global Techbar team. In this role, you will provide hands-on technical support and ensure the delivery of consistent, quality customer service across our organization.

What We Offer:

• A diverse and inspiring team with approachable leaders
• Engaging work in a fast-paced, intellectually stimulating environment
• Accelerated exposure and responsibility
• Opportunities for global career development
• A flexible hybrid work environment that combines in-office collaboration with remote work
• A strong culture of integrity, partnership, and high performance

Key Responsibilities:

• Own and manage technology issues from start to finish.
• Coordinate tasks and resources for projects and service support.
• Create clear support documentation, identify inefficiencies, and recommend improvements.
• Use critical thinking to identify risks and propose solutions.
• Build relationships across various business areas to achieve results.
• Provide regular project status updates and effectively manage communications.
• Conduct end-user training to ensure clear understanding of IT processes.
• Process user account changes and manage IT equipment deployment.
• Log service requests, incidents, and feedback, striving for operational excellence.
• Suggest improvements to enhance the techbar experience for users.

Qualifications:

• Post-secondary education in Computer Science or Information Technology.
• At least 5 years of IT support experience in a corporate environment (preferably in finance).
• Strong customer service orientation and interpersonal skills.
• Ability to interface confidently with executives and internal customers.
• Proven problem-solving and decision-making abilities.
• Experience with Windows operating systems and the Office 365 suite.
• Advanced troubleshooting skills for PCs, networks, smartphones/tablets, and enterprise applications.
• Strong relationship-building skills with colleagues globally.
• High empathy and commitment to helping users adopt IT solutions.
• Ability to communicate technical concepts in everyday language.
• Willingness to travel between New York City and San Francisco as needed.
• A genuine interest in technology and continuous learning.

If youre passionate about delivering exceptional customer service and thrive in a collaborative environment, we want to hear from you!