Technical Support Specialist - Pro Mach : Job Details

At Sentry Equipment & Sentry Equipment & Erectors, LLC, a subsidiary of ProMach's Systems business, we have a longstanding reputation in the industries we serve. We offer an extensive portfolio of conveyor equipment and related container handling machinery. We specialize in integrating packaging equipment and conveying systems into cost-effective and efficient plan designs.

Do we have your attention? Keep reading.

You will be our first line of defense, a role that is integral to our team's success. When a customer encounters a challenge, such as a malfunctioning machine, failing component, or software issue, you will be providing assistance. You will be backed up by our experienced and knowledgeable engineers, and our service manager. Working with the service manager, you will also handle and direct customer inquiries to the appropriate department within Sentry.

Are you passionate about this work?

* Respond to customer inquiries and technical issues via phone, email, and chat in a timely manner.

* Diagnose and troubleshoot hardware and software problems, providing effective solutions.

* Document customer interactions and technical issues in our support ticketing system.

* Collaborate with other departments on complex issues and to improve processes as needed.

* Monitor and analyze support trends to identify potential areas for improvement.

* Participate in team meetings to discuss ongoing issues and share knowledge with peers.

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside of our posting details, do not accurately reflect our internal compensation ranges.

If this sounds like you, we want to connect!

* Proven experience in a technical support or customer service role.

* Strong problem-solving skills and the ability to work under pressure.

* Excellent communication skills, both verbal and written.

* Familiarity with [specific software, hardware, or tools relevant to your industry].

* Ability to work independently and as part of a team.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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