Technical Support Specialist - Wimmer Solutions : Job Details

Technical Support Specialist

This position is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, APs, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary systems. This role will work closely with business users, on site staff, and centralized IT enterprise teams, and will take part in the after-hours/on-call rotation.

Typical Duties:

• Field incoming help requests from end users in a courteous and professional manner

• Record, track, and document the problem-solving process through to final resolution

• Identify and learn software and hardware technology used and supported by the organization

• Perform hands-on resolution at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications

• Familiarize end users on basic software, hardware, and peripheral device operation

• Install, upgrade, and support desktops, laptops, printers, VMTs, network switches, cameras, wireless APs, Internet Circuits, VoIP, and other systems

• Adhere to organizational asset, change, problem, and incident management processes

• Track all IT/OT assets at assigned location

• Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines

• Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts, OT device patching, Device image and deployment

• Provide regular status updates via email to site and IT/OT lead teams

• Actively participate in IT/OT Team meetings

Requirements:

• Demonstrated safety focus

• Associates degree in information technology or equivalent combination of education and/or experience

• Three plus years' experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities

• Skilled and experienced supporting desktops, laptops, printers, switches, wireless APs, Internet Circuits, VoIP, VPN, general infrastructure etc.

• Problem-solving skills and the ability to learn new technologies

• Demonstrate and actively document incidents, changes and technology assets in enterprise ITSM systems

• Strong oral and written communication skills

Highly Valued Skills:

• Microsoft certifications - MCITP - MS Certified IT Professional, MCDST - MS Certified Desktop Support Technician, MCP - MS Certified Professional

• CCNA - Certified Cisco Network Associate or similar

• Experience supporting the IT infrastructure needs of a manufacturing facility

• Experience supporting the OT infrastructure needs of a manufacturing facility

• Four-year degree in information technology or related field

• Experience with Rockwell Suite of PLC tools, AssetCentre, FactoryTalk Directory

COMPENSATION AND BENEFITS

• Hourly contract rate range of $30.00 to $40.00 based on experience and qualifications, as well as geographical market and business considerations.

Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:

• Paid time off and holidays
• 401k & company match
• Flexible Health Care, Dependent Care, and Commuter Spending Accounts
• Employee Assistance Program
• Life & Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability
• Payroll advance program, Charitable donation match, Athletic event sponsorship,
• Referral reward program, and more…

MORE ABOUT WIMMER SOLUTIONS

Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.

If you are passionate about what you do and want to join a diverse team dedicated to diversity, equity, and inclusion in the workplace, we would love to hear from you. Get the job you have always wanted. You will join a broad team of professionals who are energized about their careers as well as their community. For more career opportunities or to refer a friend, please visit and talk to a recruiter today.