Technical Support Specialist - Will Disclose Later : Job Details

Role Summary:

This Technical support position is onsite and is responsible for handling all end-user IT-related issues with care. The help desk analyst is to work with end users to troubleshoot computer-related difficulties, assist with the support of network, and oversee the regular updating of all pertinent installations. Technological expertise with a wide range of computer systems, hardware, and software is essential for the help desk analyst to excel in this role and help drive our organization forward.

Key Responsibilities:

• Provide exceptional user support across various operating systems and applications.
• Troubleshoot software and hardware issues with a focus on quick resolution.
• Document all interactions and solutions within the service desk system.
• Prepare, implement, and monitor software updates and patches.
• Manage incoming help requests, prioritize tasks, and escalate issues as necessary.
• Utilize diagnostic utilities to effectively resolve problems.
• Perform hands-on fixes, including software installations, hardware upgrades, and system configurations.
• Conduct preventative maintenance on workstations and peripherals.
• Follow up on resolved issues to ensure user satisfaction.
• Create and maintain technical documentation for users and knowledge bases.
• Collaborate on IT projects that enhance organizational processes.

Requirements:

Required Skills and Qualifications:

• Minimum of two years of experience in a help desk or technical support role.
• Strong knowledge of desktop support and troubleshooting methodologies.
• Familiarity with technology devices including computers, printers, and network systems.
• Excellent communication skills for user training and support.
• Proficient in O365, Azure AD, Windows Server, and Firewall Technologies.
• Associate's degree in computer science or a related field.

Preferred Skills and Qualifications:

• Experience with VPN clients, MFA technologies, and IT ticketing systems.
• Knowledge of Windows Active Directory and infrastructure equipment.
• Experience with VOIP phone systems and security systems.

Travel maybe required during project-based activities Job Type: Full-timePay: Determined on ExperienceBenefits:· Dental insurance· Employee assistance program· Flexible spending account· Health insurance· Health savings account· Life insurance· Paid time off· Vision insurance Schedule: · 8 hour shift· Day shift· Monday to Friday· Additional hours required as needed· Weekend hours required as needed.