Technical Support Specialist - Randstad Global Capability Center : Job Details

Key Responsibilities:

• Utilize virtual tools (Case and Contact Management System (CCMS)) to communicate with dealers and other stakeholders to efficiently resolve technical large tractor issues.

• Lead and participate in collaborative training events to improve team dynamics as well as individual and team knowledge levels.

• Complete and document all relevant DTAC (Dealer Technical Assistance Center) case communication within the CCMS system.

• Properly code each case with correct Diagnostic Trouble Code (DTC), part number, and Non-Conformance Corrective Action (NCCA) information to support downstream problem resolution activities.

Required Skills/Experience:

• Demonstrated professional communication skills with proven results both written and oral.

• Ability to work in a fast-paced environment and with metric-driven results.

• Demonstrated commitment to lifelong learning with the ability to understand complex systems.

• Proven ability to work collaboratively both in person and virtually.

• Attention to detail and accuracy.

• Ability to maintain a positive outlook within a fast-paced work environment.

• Willingness to travel up to 10% of the time.

Desired Skills/Experience:

• Experience working with CAN Communication Systems on vehicles.

• Experience diagnosing Electrical, Hydraulic, and Mechanical systems found on off-road equipment.

• Experience with 7R, 8R, and 9R tractors.

• Experience utilizing aftermarket software systems such as ServiceCenter, Service ADVISOR™, Parts ADVISOR™, CCMS, and various Tableau or PowerBI dashboards and reports.

• Ability to read and comprehend technical schematics, theory of operation, and diagnostic procedures.

• Experience with technical instruction and influencing without authority.

Education:

2 or 4-year Degree in any technical, software, business, or other related fields, or equivalent related work experience.

Recent graduates who have a technical background in agriculture or construction equipment and experience with electrical systems, hydraulic systems, and/or engines will be considered.