Technical Support Specialist - Themesoft : Job Details

Locals candidates preferred

Location: Charlotte, NC

Duration: 6 Months (will extend further)

Job Title: Technical Support Generalist

Mode of Work: Onsite [5 days a week]

PRIMARY DUTIES AND RESPONSIBILITIES

• Provide staff with desktop and application support services, troubleshooting, and education.

• Contribute knowledge and expertise in project meetings with Operations, IT, and other groups related to infrastructure implementation of vendor hardware and software and oversee installations.

• Ensure timely resolution of break/fixes for various hardware and software, using advanced troubleshooting skills in coordination with service providers. This includes all PCs, printers, network, and mobile device.

• Serve as the local point-of-contact for IT related user onboarding, basic access, and computer systems and security orientation.

• Provide desktop imaging services for computers and maintain on-site computer asset inventory.

• Continuously monitor PC security compliance and patching to make sure systems remain up-to-date and investigate and remediate security and patching issues in a timely manner.

• Submit and maintain documentation of infrastructure and changes, in line with quality and regulatory requirements.

• Contribute to the maintenance of systems to comply with Good Manufacturing Practices, regulatory, industry, and standards.

• Continuously improve level of expertise in technical and professional skills required to perform assigned job duties.

• Recognize that critical IT systems must operate 24x7x365 and understands the need for availability/work outside standard office hours.

• Perform all assigned duties in compliance with internal SOPs and external regulations. Bring compliance issues to the attention of management.

• Performs all other duties, at the discretion of management, as assigned.

Required Qualifications

• Education: Bachelor's in related area required.

• Experience: 3 years of experience related experience required.

• Current knowledge of federal, state, and local regulations as they relate to technical operations required.

Physical and Travel requirements [Office and lab work environment]

• Travel: