Technical Support specialist - COllabera : Job Details

Work Mode :- Remote

Pay Range :- $22/hr - $25/hr

• Key job responsibilities:
• Partner with cable vendors to install, inspect and troubleshoot cabling Installation and maintenance of copper and fiber cable infrastructure Install,
• test and troubleshoot fiber optic and copper cabling, including patch panels and patch cords
• Ensure that the Data Center and vendor installations comply with all installation practices
• Report current status via ticketing system, status reports, email and slack
• Manage work and priorities through ticketing system and workflows to complete customer requests and projects
• Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers
• Exhibit quality workmanship on all work and maintain site cleanliness
• Work with a partner to move integrated enterprise equipment from loading docks into planned positions
• Manage, check and coordinate all materials to be delivered to site daily
• Carry cell phone for communication, information, and emergencies
• Up to 50% travel within geographical work area may be required - within the state (across the highway).
• Will need to have transportation to go from site to site as needed.

Qualifications:

• Education: High School Diploma minimum
• Minimum years of experience: Minimum years of experience 1 year in cabling or optic experience.
• Worked in a data center previously would be a plus.
• Required Skills: SM and MM fiber, computer hardware experience is a plus.
• All physical requirements are expected with reasonable accommodations:
• Walk job sites in uneven terrain
• Work safely at heights and from ladders
• Ability to work on your feet conducting site walks and installation tasks for the entirety of an 8-hour shift.
• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds or more
• Ability to work in an environment that operates 24/7 with an ability to participate in after-hours support as neede