Technical Support Specialist - HJW Executive Search LLC : Job Details

We are working with a growing Fintech software technology company that is looking for a client Support Consultant.

Responsibilities:

• Performs problem determination, analysis and resolution for clients' issues

• Consults with clients on business questions and processes

• Performs account coordination for accounts, managing client issues, assisting with pre/ post go-live customer implementations.

Must Have:

• BA/BS degree

• 1+ years of experience in a position that includes customer service handling complex issue resolutions

• General knowledge of Finance/Accounting Industry

• Strong computer skills to including the use of Microsoft suite, SQL, support management and remote connectivity software

This role is hybrid