Technical Support Specialist MSP - Kraft & Kennedy : Job Details

Work alongside the best minds in technology.

At Kraft Kennedy you'll find yourself at the forefront of enterprise technology. Working in cross disciplinary teams, we design solutions for our clients challenges that drive business into the

future.

If you are a thoughtful person with a passion for technology and a penchant for problem-solving, you might be a good fit for our team.

The Support Practice Group of Kraft Kennedy is seeking applicants for the full time position of Information Technology Desktop Support which will be located at one of our client sites in White Plains, NY.

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's Managed Services offering.

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Roles and Responsibilities

· Provide on- site support half days in one location in White Plains, NY. Work remotely or at other client locations at other times.

· Perform focused troubleshooting with client IT staff on a broad range of server issues, virtualization, SAN, networking issues, computer application problems, security issues and more.

· Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.

· Manage issue resolution of complex client issues working closely with third-party vendors.

Qualifications

· Excellent oral and written communication skills.

· Very organized and detail oriented, with a high degree of accuracy and follow up

· Strong problem solving and technical troubleshooting.

· Industry experience supporting environments with Windows Server, Exchange, Azure, and Microsoft Office 365.

· Industry experience with Windows desktops.

· MCSE and/or related technical certifications required.

· Bachelor's Degree in IT or related field and 4 years of related experience, or a minimum of 5 years of related work experience in lieu of a degree

Compensation

The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take in to account a wide range of factors including the individual's qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.

Benefits:

• Medical, dental, life and disability insurance
• 401k with company match
• Holidays/vacation/sick days
• Cutting edge training on the latest technologies
• Employee referral bonus program
• Phone reimbursement

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.

Why join us?

• Family oriented team environment with strong emphasis on work life balance
• Medical, dental, HSA, life and long-term disability insurance
• 401k with company match
• Phone reimbursement
• Holidays/vacation/sick days

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.