Technical Support Technician Entry Level - Patriot Talent Solutions : Job Details

Technical Support Technician Entry Level Job Details Employment Type : Contract Date Posted : 10/30/2024 Location : Portland ,Oregon Job Description Portland, OR | Technical Support Technician | Full-time We are actively recruiting a Technical Support Technician for our client in Portland, OR. This is a contract opportunity that will require working onsite in Portland. The successful candidate will join our client's IT team, working with business users to provide critical support. This team provides desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging, and PC deployment. Must be comfortable using ServiceNow ticketing management system to resolve requests and incidents by diagnosing hardware and software problems, and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed. There is a potential need to report for emergency duties, which may occur outside of normal office hours, and also to undertake business trips to support other offices where necessary. In this role, you will also have an opportunity to undertake individual 'project' work - innovation and development initiatives are always encouraged. Due to client request, candidates must U.S. citizens. Qualifications: Excellent customer service skills Technical Oracle expertise Ability to multitask in a fast-paced environment Proven experience in an IT support role, involving extensive customer support, both remote and in-person Full understanding of Windows Environment and extensive experience with MS Office Suite A+ Certification Ability to travel and pass a driving record review Ideally, you'll also have:

• Bachelor's degree in Information Technology
• ServiceNow or related ticketing management system

Equal Opportunity Employer/Veterans/Disabled