Technical Support Technician - Planet Technology : Job Details

Planet Technology has partnered with Madison, WI based client to find a desktop support professional for a contract role that has the potential to go full-time.

The Technical Support Specialist will be responsible for providing both deskside and remote technical support for for both as well as hardware and software systems.

Responsibilities:

• Provide technical support for all end-user systems including hardware, software, and peripherals.
• Troubleshoot and resolve PC related issues, including hardware and software problems, networking problems as well as user login issues.
• Maintain and update Active Directory user account management
• Provide basic training to users on how to use, software and hardware applications.
• Maintain and update the IT knowledge base and documentation.
• Assist with the deployment of new hardware/software related projects as required.
• Support remote/video applications such as Zoom and WebEx as well as VOIP solutions like Zoom.

Required Skills/Experience:

• Associate degree in Computer Science or a related field required.
• 5+ years of experience in Computer support or a related field.
• Excellent communication and interpersonal skills.
• Familiarity with networking and database management.
• Experience with Microsoft Active Directory
• Familiarity with OSI models
• Experience with Windows 365
• Experience with Macs preferred but not required.

Interested candidates can apply directly to this post. Questions can be sent to [email protected].