TECHNICAL WRITER - Codeworks IT Careers : Job Details

Position: Security Operations Center Technical Writer

Location: Des Moines, Iowa remote but local candidates preferred

Duration: one year with likelihood for extensions

Job Summary:

The Business Consultant supports the the Chief Information Officer (OCIO), Security Operations Center (SOC). The purpose of this position is to provide technical writing support, standardization of documentation, and business support across the SOC. The Business Consultant will initially focus on the development, consolidation, and standardization of the following artifacts for incident responders:

• Computer Security Incident Response Plan (CSIRP).
• SOC Incident Playbooks.
• Standardization of Incident Reports.
• RACI (Responsible, Accountable, Consulted, and Informed) grids per playbook.
• Website guidance for workforce members reporting security incidents to the SOC.

Responsibilities:

• Assist in the definition and measurement of SOC Service Level Agreements (SLA), Memorandum of Understanding (MOU), Memorandum of Agreement (MOA), and other formal documentation to support the SOC. Integrate Key Performance Indicators (KPI) and develop status reporting for stakeholder consumption.
• Provide business analysis, process analysis, and project coordination services. Develop business cases, business impact statements, and integrate security prioritization metrics to drive business decisions.
• Provide information security function task tracking, develop resource estimates, and provide priority schedules. Coordinate with service suppliers to ensure deliverables are clearly defined, priorities are identified, tracked, and reported to meet the functions needs.
• Analyze business processes, procedures, and organization structure in order to identify problems and determine solutions. Elicit requirements from stakeholders, analyze the requirements, document, and create functional specifications as required.

Qualifications:

• Excellent organizational skills with a focus on accuracy, detail, and follow-through; punctual and meets deadlines; effectively prioritizes tasks to meet expectations.
• Proven ability to work with diverse audiences and translate technical information into non-technical information.
• Excellent writing and composition skills including grammar, punctuation and spelling; ability to organize, express and communicate ideas clearly in writing.
• Knowledge of project management, conflict resolution, and incident escalation preferred.
• Ability to work effectively with customers to solve business challenges while balancing the need for confidentiality, integrity, and availability.
• Ability to resolve issues in a variety of complex situations which require complex judgments and solutions based on sophisticated analytical thought.
• Ability to solve complex problems, convey both oral and written instruction, and handle multiple task interruptions while providing services in a professional and courteous manner.
• Must be an individual of high integrity and be a model of unwavering integrity to others.
• Commitment to fostering a diverse working environment.
• Ability to work independently, as part of a team of peers, and to support and contribute to a multidisciplinary team environment

Candidates living near Des Moines, IA can apply by emailing resume to [email protected].

Codeworks L.L.C. is a full-service IT Consulting and Staffing Services company. Headquartered in Milwaukee, WICodeworks has more than 25 years of experience connecting great people to great companies. Codeworks services companies nationwide ranging from start-ups to Fortune 100 corporations. Our Recruiting team consists of highly skilled Talent Specialists who excel at evaluating, advising, and connecting IT professionals with new career opportunities that facilitate career growth.

At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.