Technician 2 - Connection : Job Details

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

Working under direct supervision of the Supervisor, Depot, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Technician II, Depot is responsible for ensuring defective computer products are repaired and refurbished with high quality, while meeting customer, manufacturer and industry standards. The Technician II, Returns assists and mentors Technician I level employees to perform all parts of the job and ensure that all Depot processes are followed.

Responsibilities

* Performs moderate to marginally advanced testing, troubleshooting and repairing of defective computer systems.

* Ensures contents and specs of refurbished and repaired items are validated for completeness and high quality of work.

* Ensures refurbished and repaired items meet customer, manufacturer and industry standards upon completion.

* Mentors, trains and assists Technician 1 to perform all parts of the job.

* Keeps certifications already obtained current and up to date and attains additional certifications required to repair equipment from different manufacturers.

* Receives returned inventory into the Refurbishment Lab and assists with location management (put-away) and auditing of Refurbished items in warehouse locations.

* Performs all other duties or special projects as assigned.

Requirements

* Associate Degree or relevant experience.

* 3 years of relevant experience.

* Network+ or Security+ (CompTIA).

* A+/ITF+ (CompTIA).

* OEM Warranty certifications (HP, Lenovo, Dell) desired.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a live person.