Technician Dispatcher and Customer Service Representative - Bud's Plumbing Company : Job Details

Technician Dispatcher and Customer Service Representative Bud's Plumbing is looking for an organized, efficient Technician Dispatcher and Customer Service Representative with an eye for detail and a high level of accuracy. The Technician Dispatcher and Customer Service Representative should be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.

Who We Are You know our trucks; you've seen us around because Bud's Plumbing has been proudly serving the Evansville community for over 100 years. We value quality, family, and an honest day's work. Location: Evansville, IN What We Offer:

• Competitive salary - starting at $17/hr.
• Great benefits, including Medical/Dental/Vision and Life insurance
• Holiday and vacation pay
• Paid training
• Advancement Opportunities

Responsibilities:

• Manage the dispatch board to keep field personnel on the move and generating revenue.
• Get to know your technician's, likes and dislikes, closing ratios, licenses, communication skills, and more to help them be successful.
• Conduct service-related, follow-up calls to check in on past customers and assess their current needs.
• Answer incoming calls, as the initial point of contact
• Using a company-prepared script, answer our customers' questions and guide them to the best service solution for their home
• Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
• Efficient and accurate data entry
• Help the field team by taking detailed notes for service calls and entering them into our system.
• Contribute to our company's culture by being upbeat and hard-working

Requirements:

• A High School Diploma/GED is required
• Self-starter, reliable, flexible with hours
• High level of accuracy and efficiency
• Exceptional verbal and written communication skills
• Courteous, professional manner, strong customer service skills
• Computer literacy and strong typing skills
• Excellent multitasking and follow-up skills, with high attention to detail
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team.
• Critical Thinking Skills
• Bilingual a plus, not required

We are an equal-opportunity employer