Technician Handyman - Mr Handyman : Job Details

Join Our Team! Are you ready to become part of a dedicated team that handles all customer calls, manages your schedule, and provides you with a company van? At Mr. Handyman, we're expanding our team of professional handymen to maintain our reputation as one of the nation's most respected home repair and maintenance companies. We are seeking highly skilled craftsmen who excel in various trades and are committed to delivering outstanding customer service. If you have the expertise and passion for home improvement, we want to hear from you! Mr. Handyman is known for exceptional service, quality work, and our Done Right Promise. We stand behind this commitment because we only hire the best and work hard to take care of all our team members. When you join the Mr. Handyman team, you get so much more than a job you get a career you can be proud of, and the support of industry-leading software and business systems. Why You'll Want to Join Our Team Here are just a few of the benefits you'll receive when joining the Mr. Handyman team.

• Company-supplied van with gas card
• A back office that takes care of filling your schedule, so you don't have to
• An office team that answers all calls and helps you take care of the customers
• Flexibility with hours so you can take care of life's important events
• Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan
• And so much more

Your Responsibilities as a Handyman Professional

• Completing Maintenance & Repairs - You'll be completing small to medium maintenance and repairs for home and commercial projects.The project length can range from two hours to two days.
• Making Recommendations and Managing Expectations with Customers - You'll communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
• Create Life-Long Customers - Deliver a great experience that wows life-long repeat customers.You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.

How We'll Measure Performance Here are some of the ways that we'll measure your performance in the role.

• Customer Satisfaction (NPS) - For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service.You'll need both a high response rate and high satisfaction rate.
• Revenue Target - Our office gets you in the door and it's your job to stay there and find additional ways to be of service to the customer.
• Effective Billing Rate - It's your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.
• Recall Percentage - We guarantee all our work for one year.The work needs to be done correctly, the first time.

What We Want From You

• Be part of team and work within our Code of Values
• Rockstars only
• Values that are important are Respect, Integrity, Customer Service, and Having Fun in the Process
• Meets our expectations, which are following our proven Handyman Way system

To Succeed in this Role

• You'll need to self-manage as you'll be alone often.
• You'll need to speak with customers and provide excellent customer service while asking for reviews and collecting payments.
• You'll need to have the necessary tools, including the ability to use technology.
• You'll need to document the job while following our process, the Mr. Handyman Way.
• You'll need to wear proper PPE as well as booties to protect our customer's home.

Job Requirements These are the minimum requirements to be considered for this position.

• Live within the area
• Have 8+ years' experience as a paid handyman
• Own your own tools
• Be insurable for driving our vehicle
• Complete a background and driving record check
• Able to lift 50 pounds independently
• Able to safely work at heights and work overheard for extended periods of time
• Professional appearance and maintenance of company-provided vehicle

As an experienced Handyman, you have strong proficiency in at least three (3) of the following:

• Carpentry work
• Bathroom improvements
• Kitchen improvements
• Painting, both inside and out
• Drywall work, minor and major repairs
• General plumbing and electrical, where allowed by law
• Floor installation and refurbishing
• Familiar with building codes

Benefits & Pay The pay range for this position is $25.00 to $35.00 per hour and is dependent on your experience as a professional handyman as well as your experience with other home repair and maintenance projects such as carpentry, electrical, plumbing, and drywall. Term Life Policy of $50k from day one PTO Supplemental Insurance Tool Allowance 401K Flexible schedule and no weekends Still with us? Great! Remember, we're looking to hire only the best. If that's you, APPLY TODAY! Should you meet the requirements for the position, our system will schedule you for an interview immediately. You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.