Technician - Inspyr Solutions : Job Details

Title: TechnicianRead the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Location: RemoteDuration: 3-6 monthsCompensation: $20.00 - $25.00/hrWork Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.The Infrastructure Technician is the first point of contact for the business partners of ETP. As such the Infrastructure Technician answers incoming calls, processes emails and web tickets and tracks all information in the ITSM tool. This includes software, hardware, network, telecommunication systems and basic desktop support matters. In the role, our technicians are responsible for determining the issue, escalating as required, working through a remedy, and then resolving the problem (either personally or through the broader ETP team). Individuals in this position may also install software, updates and upgrades on the computers, workstations and network. Technicians have direct access to our business and third-party community and are expected to treat these relationships with quality, care, and empathy that is consistent with the ETP and our client's Values.Responsibilities: Develop a command of ITIL service management practices and customization made to our client's standardsLearn and develop expertise in in-scope applications and platforms for areas supported (e.g., functionality, data, reporting, administration, etc.)Receive, ticket, and Route end user support issuesComplete Level I issue resolution for systems and platformsDocument all end user support outcomes, including resolution and end user notesParticipate in updating service policies and procedures (where needed)Assist with commercial and custom system testing and debugging (new releases, features, etc.)Communicate status of issues to Users (verbally or digitally)Develop a command of ITIL service management practices and customization made to our client's standardsLearn and develop expertise in in-scope applications andProvide the first level of support to resolve incidents involving infrastructure and client technology, including but not limited to client hardware/software, printers, and network componentsSupport remote users and VPN client connectivityMaintain awareness of our clients infrastructure components to ensure the highest level of service and support to the organizationSupport and maintain knowledgebase with current standards and resolution proceduresBuild and deploy client devices related to break/fix, new hire, and lifecycle refreshMinimum Qualifications: Min 2 years in Customer Service EnvironmentWorking knowledge of MS Office, Windows, Active Directory, and iOSExperience in supporting end users or Windows desktop and iOS mobile devicesMicrosoft Certified Desktop Support Technician or equivalent preferredAbility to successfully troubleshoot LAN/WAN and VPN desktop or mobile device connectivity issuesMin 1-2 years technical support experienceUnderstanding of the IT infrastructure, including (e.g., printers, PC's, software programs)Working knowledge of MS Office, Windows, Active Directory, and iOSEntry level knowledge of AS400/SAP preferredStrong communications skills (written and verbal)Demonstrated patience and empathy for user communityAbility to follow instructionsStrong networking skills, including an ability to leverage relationships to solve problemsStrong problem-solving skillsStrong time management skills (i.e. works efficiently)Ability to work within a team environment as well as independentlyAbility to understand our client's application portfolio as well as how the different systems contribute to daily business operationsPreferred Qualifications: Bachelor's or Technical Degree Preferred (computer science, information systems, software engineering or other industry related curriculum).A+ Certification preferredExperience with ServiceNow or other ITSM support management softwareExperience with Genesys or other ACD Telephony toolExperience with AirWatchOur benefits package includes: Comprehensive medical benefitsCompetitive pay401(k) Retirement plan…and much more!About INSPYR SolutionsTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.Remote working/work at home options are available for this role.