Technology Assistant - Level I - Placerville Union Elementary : Job Details

Job SummaryPerform entry to intermediate-level duties under direct supervision; two to four years directly related experience in computer hardware, software evaluation and selection, systems design, programming, implementation; and end user support and instruction. Job Description / Essential Elements: PLACERVILLE UNION SCHOOL DISTRICTCLASSIFIED JOB DESCRIPTIONLEVEL I TECHNOLOGY ASSISTANTDEFINITION:Perform entry to intermediate-level duties under direct supervision; two to four years directly related experience in computer hardware, software evaluation and selection, systems design, programming, implementation; and end user support and instruction.EXAMPLES OF DUTIES INCLUDE:Technology duties include assisting in setup of computers and computer related hardware (occasional lifting of heavy PC equipment for setup and relocation); troubleshooting computer related issues; desktop administration and configuration; assist in monitoring networked personal computers running Microsoft and Linux software to ensure connectivity and functionality; assist in loading of new/routine software; assist in maintaining documentation of servers and PC systems; assist in support of networked phone system; perform tasks related to scheduled service requests; provide basic training to end-users in the use of standard systems; maintain log of steps taken to resolve problem or to complete task, problems encountered, current status, etc.; assist in web page development and maintenance; and perform other duties as required. COMPETENCIES:

• Professionalism - Good technical skills; demonstrate ability to apply good judgment in the contact of assignment given.
• Communication - Good communication (verbal and written) skills, including the ability to explain and present technical information; effectively train/advise users on information technology issues; prepare written documentation in a clear and concise style.
• General knowledge - Knowledge of English usage, spelling, grammar and punctuation and type at a rate of speed of not less than 45 words per minute;
• Technical Awareness - Good technical knowledge of hardware and software of information technology infrastructure, servers, workstations, desktop PCs, and peripherals;
• Educational Focus - A strong focus on improving technology to support education;
• Teamwork - Good interpersonal skills and ability to establish and maintain effective working relations;
• Planning & Organization - Ability to plan own work, to work effectively under stress, and to prioritize and juggle multiple tasks within tight deadlines in accordance with District quality standards
• Client Orientation - Good client service skills; ability to see things from clients' point of view; ability to meet timeline for service delivery and keep clients informed at all times.

DESIRABLE QUALIFICATIONS:Knowledge of:

• PC Computer systems (Hardware)
• Microsoft software products
• Basics of LAN/WAN networks
• Type 45 WPM

Physical Requirements

• Dexterity of hands and fingers to operate a computer keyboard; seeing to view monitors; hearing and speaking to exchange information and make presentations; lifting objects up to 60 pounds or carrying any object weighing over 25lbs; sitting or standing for extended periods of time.

Training and Experience:

• Any combination of training and experience which would provide the required knowledge and abilities is qualifying. A typical way to obtain this knowledge and these abilities would be: Two years of hands-on experience with technology hardware and software troubleshooting or two years of vocational training in such areas.

• Driving a vehicle to conduct work.

Board Adopted: May 25, 2016Requirements / QualificationsEXAMPLES OF DUTIES INCLUDE: Technology duties include assisting in setup of computers and computer related hardware (occasional lifting of heavy PC equipment for setup and relocation); troubleshooting computer related issues; desktop administration and configuration; assist in monitoring networked personal computers running Microsoft and Linux software to ensure connectivity and functionality; assist in loading of new/routine software; assist in maintaining documentation of servers and PC systems; assist in support of networked phone system; perform tasks related to scheduled service requests; provide basic training to end-users in the use of standard systems; maintain log of steps taken to resolve problem or to complete task, problems encountered, current status, etc.; assist in web page development and maintenance; and perform other duties as required. Requirements: 2 years of general clerical and typing experience 2 years of hands-on experience with technology hardware and software Experience troubleshooting or 2 years of vocational training in such areas. Comments and Other InformationThis is an 8hr/12 month position that is district wide and works directly with the Technology Director. (Please see job description for more details) Required Documents: edjoin application, 3 letters of recommendations in the past 3 years, and letter of interest. Should you have further questions please don't hesitate to contact Kim Aros at [email protected] or 530.###.#### ext. 2236