Technology Integrations Hardware Support Technician - CRG : Job Details

Technology Integrations Hardware Support Technician

Location: Charlotte, North Carolina

Duration: 3 months, contract

Pay: $20+ per hour w2

JOB DESCRIPTION

Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

The Hardware Support Technician is a role that combines the skillsets of hardware and service support technicians. The position is responsible for overseeing daily workloads, updating management progress, providing technical guidance and driving results

RESPONSIBILITIES

* Position is responsible for performing the asset tracking for desktops and laptops.

* Responsible for return/disposal of decommissioned PC equipment.

* Responsible for performing acquisition / integration computer equipment exchange.

* Responsible for processing orders for acquisition integration using an In-house web-based ordering system and third-party vendors.

* Individual to provide quality and timely support to end users, employing a high degree of customer service and process efficiency.

* Individuals will attempt to resolve endpoint integration / technical issues promptly and follow escalation process for unresolved issues.

* Responsible for Shipment of both Outbound and Inbound Desktop/Laptop.

* Responsible for equipment return for data loss management & disposal compliance.

* Support project team and acquired users in post integration Hypercare support.

* End user support when necessary.

QUALIFICATIONS

* 2+ years of technical experience with a concentration in personal computing lifecycle management.

* 2+ years supporting end users with computers and other end point devices.

* 2+ years of hardware experience with computer peripherals and printers.

* Strong working knowledge of computer hardware, software and peripheral devices in a diverse enterprise environment

* Microsoft Intune & Autopilot

* Microsoft Azure

* Microsoft O365

* Windows and Mac Operating Systems

* Crowdstrike / Zscaler

* Adobe Software

* In-depth troubleshooting of software and hardware issues

* Remote assistance experience using LogMeIn. (Teams, RDP, etc.)

* Excellent oral and written communication skills

* Excellent customer service skills

* Excellent analytical and troubleshooting skills

* Team oriented with a positive, can-do attitude

NICE TO HAVE

* Bachelor's degree, or equivalent combination of education/experience

* A+ Hardware Certification

* Lenovo / HP Hardware Certification

Category Code: JN008

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