Technology Operations Specialist – AVD - HCL Technologies : Job Details

Greeting..!Hope you are doing well!This is Mohamed Anas from HCL Tech. Please go through the below JD and let me know if you are interestedWe can connect over the phone for a quick discussion. Kindly do share your updated resume for reviewRole: Technology Operations Specialist – AVDLocation: Jacksonville, FLSalary: $55k/Annum as Base + BenefitsFull Time OpportunityJob Description:Responsibilities:Provide Level 3 (SRE) operational support for the Bank's VDI products and servicesSupport in the recruitment, provision and management of Leel 2 and Level 3 global teams to support the Bank's AVD 24 x 7 follow-the-sun environmentManage and run production environments that deliver the Bank's AVD productsMaintain and execute all DR activities in support of in scope productsPartner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products. This is both to underpin the Bank's delivery of core business applications and to support the Bank's ability to serve our clients and to create revenueApply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under supportSkills and experienceA background in SRE or DevOps in AVDExperience supporting large organizations in globally diverse locationsKnowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systemsAt least three years' experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environmentsAt least three years' experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like Systrack, New Relic, Azure Monitor, AVD Insights, and Citrix AnalyticsAt least two years' experience setting up, configuring and implementing Azure automation products like Azure Open AI Integration, Power Platform, Azure Runbooks and Azure FunctionsAt least two years' experience managing and maintaining Citrix virtual tools like Citrix Director, Citrix DaaS and Citrix WEM/UPMAt least two years' experience writing and automating AVD reporting with reporting tools like PowerBI