Technology Service Desk - Insight Global : Job Details

Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination, and follow-up on IT problems and ensures resolution. Provides guidance, assistance, coordination, and follow-up on problems and ensures resolution. Provides support to a specific group of customers on applications, infrastructure, and technology related activities for small projects. Works with application developers and operations to support production applications and customer-specific operations. Trains customers on new products, applications, and platforms. Contributes to the achievement of team objectives. Bachelor's degree in a related discipline or equivalent work experience required. Experience in technical and customer-support required, experience in the securities or financial services industry is a plus We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience 5 years desktop support Hardware break/fix Ability to be onsite 5 days per week Microsoft products ServiceNow Remote Support Nice to Have Skills & Experience Customer service Team environment Travel within Lake Mary Imaging (Ghost) SCCM application deployment Asset Management Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.