Telecommunications Agent I - NIGHT SHIFT - Switchboard - Penn State Health : Job Details

**Penn State Health** - **Hershey Medical Center**

**Location:** US:PA: Hershey

**Work Type:** Full Time

**FTE:** 1.00

**Shift:** Night

**Hours:** 11:00p - 7:00a Night shift, weekend rotation

**Recruiter Contact:** Hector Diaz at [email protected] (MAILTO://[email protected])

**SUMMARY OF POSITION:**

Provides 24 hour a day, 7 days a week telephone communication and paging assistance throughout the Institution, including the Hospital, Medical Group, College of Medicine, and across all on- and off-campus locations. Responsible for operating and updating an independent computer database, including entry of physician On-Call schedules. Activates emergency procedures used campus-wide for all types of medical and non-medical emergencies. Provides Patient information, personnel information, pager assignments, on-call information, department locations and hours, etc. to callers. Connects callers to requested destination. Reports issues with telephone system and paging system and provides after-hours troubleshooting assistance to IT or outside vendors as requested.

**MINIMUM QUALIFICATION(S):**

+ High School Diploma or equivalent

+ One (1) year relevant experience

**PREFERRED QUALIFICATION(S):**

+ Previous call center experience preferred.

+ Previous experience in a medical environment preferred.

**WHY PENN STATE HEALTH?**

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

**For more information:**

**Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:**

+ **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).

+ **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave.

+ **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.

+ **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.

+ **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

**For a full list with more detailed information:**

**WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?**

Penn State Hershey Medical Center is Central Pennsylvania's only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.

**YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.**

_This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._

_Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-###-#### between the hours of 7:00 AM and 5:00 PM, Eastern Standard Time, Monday through Friday, email [email protected] or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance._

**Union:** Non Bargained

**Position** Telecommunications Agent I - NIGHT SHIFT - Switchboard

**Location** US:PA: Hershey | Clerical and Administrative | Full Time

**Req ID** null