Telecommunications Analyst - NovaLink Solutions : Job Details

Job DescriptionProvides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance.Requires working knowledge of and experience with networking, mobile, desk phones, anddesktop technologies including, but not limited to, desktop applications, smart phones (iOS),VoIP, and PBX telecom systems. Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible, butlimited. This is a 100% remote position with office visits as needed. Applicants must residewithin the State of Wisconsin.The DOC telecom group manages:•Cisco infrastructure and endpoints•Mitel VoIP PBX and ACD•Telecommunication Company management•Smart phone support•Airwatch•Apple Business Management•Video conferencing account managementMinimally qualified applicants must have:•Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIPtechnologies•Working knowledge of Networking concepts•Experience with Cisco phones and infrastructureDOC requires background checks to be performed internally.This position will have minimal travel but it may be necessary for some projects. No overnighttravel expected.Program Related:Please ensure you attach the WI Cover Sheet (attached), a valid Right to Represent, and thecandidate's resume with full legal first name, and last name. Withdrawn candidates will not bepermitted to be replaced. If you would like to use a sub vendor, only 1 level deep, pleasesubmit the sub vendor usage request form. No candidate contact information is permissible onresumes.Position overview: Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting withsupporting and installing telephones, cellphones and other video conferencing solutions.Required Skills & Years of Experience: 2 - 5 Years•Video Conferencing infrastructure and endpoints management•Unified Communications Systems (Webex, PBX, ACD, etc)•Mobile device support and Management•Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc)Preferred vendor Experience:•Cisco•Mitel•Zoom•AirWatch•Apple Business Management•MicrosoftRequired soft skills:•Ability to work independently but in a team environment-•Able to meet deadlines•Punctual•Ability to multi-task and balance their work day•Ability to troubleshoot complex problems and determine a solutionRequirementsPosition overview: Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions. Required Skills & Years of Experience: 2 - 5 Years•Video Conferencing infrastructure and endpoints management•Unified Communications Systems (Webex, PBX, ACD, etc)•Mobile device support and Management•Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc)Preferred vendor Experience:•Cisco•Mitel•Zoom•AirWatch•Apple Business Management•MicrosoftRequired soft skills:•Ability to work independently but in a team environment-•Able to meet deadlines•Punctual•Ability to multi-task and balance their work day•Ability to troubleshoot complex problems and determine a solution