Telecommunications Operator I - Orlando Health - Orlando Health : Job Details

Orlando Health is a 3,200-bed system that includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties have privileges across the Orlando Health system, which employs nearly 22,000 team members. Areas of clinical excellence are orthopedics, heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology, womens health and trauma

Position SummaryThe Telecommunications Operator implements procedures for processing codes and traumas quickly and accurately.

Essential Functions Implements procedures for processing codes and traumas quickly and accurately. Monitors various alarm systems in work area to quickly and efficiently notify appropriate personnel when an active alarm is received. Answers and processes a high volume of calls accurately and professionally. Transfers callers to the proper entity when appropriate. Takes accurate messages when providing phone coverage for Orlando Health departments. Operates specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and service requests where appropriate. Dispatches appropriate personnel by radio or paging system. Delivers appropriate pages to physicians, on-call personnel and other Orlando Health employees as needed. Familiar with HICS and is able to function during emergency situations. Participates in training, orientation and mentoring of new employees. Conducts overhead pages accurately and professionally. Maintains flexibility in work schedule in order to meet the needs of the departments 24/7 operations. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.

Education/Training High school graduate or equivalent. 25 WPM Typing Speed Required