TELECOMMUNICATIONS SUPPORT SPECIALIST - ESSEX COUNTY COLLEGE : Job Details

Unit Job Status FLSA

Position Information

Position Title TELECOMMUNICATIONS SUPPORT SPECIALIST Reports To Faculty Discipline N/A - Not Applicable Faculty is eligible for Tenure Track?

Funding Source

Functions and Responsibilities

Job Summary

Under the supervision of the Associate Director of Telecommunication Services or designee, the Telecommunications Support Specialist is responsible for supporting and maintaining voice and data communication systems.

Supervisory Role

Oral and written instructions are received from the Associate Director of Telecommunication Services or designee. The Telecommunications Support Specialist may supervise student workers.

Duties & Responsibilities

1. Maintain and support the PBX telephone system.

2. Respond promptly to problems or questions regarding telecommunications.

3. Install, arrange, and maintain telecommunications equipment, cabling and associated hardware.

4. Test installed telephone systems, troubleshoot phone equipment failures and service issues.

5. Initiate the dispatch of appropriate repair personnel.

6. Maintain system logs and inventory records.

7. Attend and participate in professional training seminars or workshops, as directed.

8. Maintain strict confidentiality and security of student and staff records.

9. Prepare routine, special and ancillary reports as required.

10. Perform other related duties as required.

Physical Requirements Additional Requirements

Minimum Qualifications

Experience (number of years), Knowledge and/or Abilities

1. Associate's degree or equivalent technical certifications

2. Demonstrated experience in computer repair, troubleshooting and networking.

3. Excellent interpersonal skills.

4. Ability to communicate effectively, orally and in writing.

5. Ability to work in a multi-cultural environment.

Education Requirements Associate's Degree Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)

Preferred Qualifications

Experience (number of years), Knowledge and/or Abilities

1. Associate's degree in Computer Science or related area.

2. One year experience with PBX telephone systems.

3. Self-initiator with the ability to independently manage projects.

Education Requirements Associate's Degree Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)

Posting Details

Posting Information

Open Date 09/10/2024 Open Until Filled No Close Date 12/20/2024 Special Instructions Summary Equal Employment Opportunity Statement

Essex County College is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, citizenship status, ancestry, age, sex, sexual orientation, gender identity, gender expression sexual orientation, marital status, physical or mental disability, veteran status, military status, genetic information or any other characteristic protected by law.