Telecommunicator I - Craven County, NC : Job Details

Salary: $40,776.00 Annually Location : New Bern, NC Job Type: Full-Time Job Number: Telecomm I Department: Emergency Services Division: Communications Opening Date: 05/09/2024 Closing Date: Continuous Primary Purpose Performs responsible radio and communications work by operating base radio dispatching and advanced telephone equipment to receive and transmit emergency calls for the County law enforcement and emergency services programs. Essential Functions Operates emergency communication systems to receive, transmit and record messages for emergency medical services, County law enforcement, municipal police departments, volunteer and municipal fire departments, highway patrol, Department of Transportation, rescue squads, ambulance services, air ambulance services, public utilities, magistrate's office, animal control, wildlife services, various human services agencies, Department of Social Services, etc.; receives complaints and requests for service by telephone or radio; obtains necessary information and dispatches appropriate personnel or officials and/or advises callers of proper contact for assistance or information. Call screening for emergency assistance in a standardized manner using Priority Emergency Medical Dispatch (EMD). These protocols and procedures give pre-arrival instructions to the caller. Those procedures and practices include interrogating the caller, assigning an accurate determinant code and provide telephone instructions to assist patient; and communicating necessary information to police, fire & rescue personnel and other responders. Monitors and operates TDD telecommunications equipment to communicate with hearing-impaired callers. Operates a computer terminal connected to a network that includes the Division of Criminal Information, the National Crime Information Center and a variety of local, regional and/or state emergency response databases to obtain and enter information; corresponds with other law enforcement or public services jurisdictions through computer and enhanced E-911 systems; processes and maintains records of information obtained. Informs emergency response personnel of severe weather warnings provided by National Weather Service and other agencies. Maintains a computer log of complaints and services requested; maintains knowledge of location and activities of various emergency response personnel; prepares activity reports. Receives and provides home and business alarms to law enforcement officials and fire fighters, as requested; notifies key holders of activation of alarms. Maintains computer log systems, changing tapes and cleaning heads daily; performs other routine maintenance of equipment and work area; coordinates repair of equipment through County staff or outside service vendors, as necessary. Provides information to public as requested. Minimum Education and Experience Graduation from high school, some experience in telecommunications preferred; or an equivalent combination of training and experience which provides the required knowledge, skills and abilities. Must be 18 years old, have a valid North Carolina Drivers License and a clean criminal history. The ability to attend and pass the Telecommunicators course given by Sheriff Training and Standards or their education agent. The ability to obtain International Academics of Emergency Dispatch (IAED), Priority Medical Dispatch Certification, Office of Emergency Medical Service (OEMS) and Emergency Medical Dispatch Certification within 1 year of employment. Craven County offers regular full-time employees a wide variety of employee benefits including: Health Insurance Health Insurance is provided by ACS Benefits Services and covers a wide variety of healthcare services. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own cost. Dental Insurance Dental Insurance is provided through the Delta Dental PPO and Delta Dental Premier network administered by ACS Benefits Services. It covers a percentage of basic to major dental procedures, including orthodontia for children. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own expense. Life Insurance and AD&D Craven County provides eligible employees with $10,000 life insurance and accidental dealth and dismemberment coverage through OneAmerica AUL. Employees have the option to purchase additional coverage and/or dependent coverage at their own expense. Disability Insurance Craven County provides eligible employees with $50.00 per week in disability insurance through OneAmerica AUL. Employees have the option to purchase additional disability insurance at their own cost. North Carolina Local Governmental Employees' Retirement System Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit. NC401k Craven County contributes 2% of eligible employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 3%. Annual Leave Regular full-time employees earn annual leave based upon years of service. Eligible employees begin to accrue annual leave as soon as they start but must complete a six month probationary period before they are eligible to use annual leave.

• Less than two years of service earns 10 days per year.
• Two but less than five years of service earns 12 days per year.
• Five but less than 10 years of service earns 15 days per year.
• 10 but less than 20 years of service earns 18 days per year.
• 20 or more years of service earns 20 days per year.

Sick Leave Regular full-time employees earn 3.69 hours of sick leave per pay period. Craven County accepts eligible sick leave from the State of North Carolina, any of its political subdivisions, any local government entity or authority, or municipality in North Carolina. Paid Holidays County employees receive 11-14 paid holidays annually. The Board of County Commissioners may adjust the holiday schedule as deemed necessary. Longevity Eligible employees earn $200 in longevity after five years of service by October 31 of the qualifying year. Longevity benefits increase $25 per year up to a maximum of $1,000. Merit Program Craven County offers a merit program. Up to 56% of eligible employees may receive a performance-based merit increase each year. Supplemental Benefits County employees are also offered a variety of supplemental benefits to select at their own expense such as Life Insurance, Vision Insurance, Flexible Spending Accounts, Critical Care policies, Cancer policies, Long-term Care policies, Hospitalization policies, 457b Deferred Compensation Plan and Aflac. Employee benefits are subject to change or may be contingent upon funding availability.