Telehealth Nurse (Medical Ally)Come make a difference and consider this unique opportunity to step into a rewarding career.Are you passionate about providing educational patient care? Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.
Our Values: Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.Learn more at careers.alight.com .About the RoleThe Medical Ally (Nurse) will offer health coaching, information, and support through various channels, including phone. They will collaborate with a physician-led team to coordinate educational content and services tailored to participants' needs.Responsibilities
- Supporting participants to achieve their best clinical outcomes without undertaking nursing or medical tasks.
- Assessing and identifying opportunities to support the patient along their health care journey via a conversational approach
- Educating callers about available clinical services. It also includes providing immediate assistance to symptomatic individuals and making referrals if needed.
- Providing health information to the caller based on their health literacy and specific areas of interest
- Communicating patient preferences to a physician led team to provide pertinent health information to the patient
- Managing assigned workload, including ongoing client follow-up and customization of report materials with ease
- Staying updated on educational resources, web tools, and corporate benefits programs. Using this knowledge, you will provide current information and guidance to clients.
- Conducting feedback surveys with clients to evaluate satisfaction, utilization of services provided and impact of clinical services
- Participating in conference calls with patients and their families. In some cases, there will be scheduled calls outside of usual shift
- Maintaining timely accurate entry of all case notes and client interactions in database
- Requiring strict adherence to confidentiality and HIPAA regulations when handling data and providing services.
Requirements
- Be a Registered Nurse with an Associate degree and equivalent experience, BSN preferred. LVN or LPN will be considered
- Have RN/LVN/LPN license in good standing (compact state license preferred); Spanish speaking preferred.
- Experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment
- Experience communicating medical information to a nonmedical audience
- Have proficient computer and internet navigation skills
- Dedicate to providing high quality, professional, customer service
- Experience working with a variety of digital/internet media and interest in exploring new information technology
- Enjoy working independently and in a team environment
- Be comfortable with a dynamic, evolving operation
- Be able to multitask while providing excellent customer service to our participants
- Have high-speed internet service
Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.
Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and InclusionAlight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact
[email protected] .
Diversity Policy StatementAlight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Salary Pay RangeMinimum :72,200 USDMaximum :114,500 USDPay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:
DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
