Telehealth Specialist - Transfer Center System Office - Saint Luke's Health Systems : Job Details

Overview:

At St. Lukes, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Lukes is truly a great place to work.

What You Can Expect:

-Entry level role, no medical experience required

-Customer service and or administrative experience required

-$17-$19+ depending on experience

(This is not a remote role)

TC staff work 12-hour shifts with weekend and holiday rotation requirements. Teamwork, ability to multi-task, and strong communication skills required in this role.

• Under supervision, the Telehealth Specialist 1 is responsible for providing non-clinical support and service to telehealth programs, physicians, clinical staff, patients and units and programs throughout the region.

• Night Schedule

• Transfer Center is the logistical hub of patient movement into and within the SLHS. The THS role is a dual role within the SLHS Transfer Center (TC). In the Patient Placement (PPO) role the THS partners with internal stakeholders to place patients quickly to the appropriate care area at our four main campuses. The THS utilizes the bed board in Epic to place patients in their assigned beds and communicates with stakeholders typically via text. When taking TC calls, the THS connects referring and receiving providers to move patients into and within the SLHS efficiently and safely. There is no patient interaction in the TC; however, this role has huge impact on patient outcomes. There are RNs within the TC to help triage and complete complex calls.

  • Under supervision, performs professional level support activities in one or more functional areas within an assigned department/unit. Uses established procedures to perform assigned tasks.
  • Through documentation and oral communication, essential information is shared with health care team members and others throughout the organization and region.
  • Prepares, compiles and maintains technical and operational records for all telehealth programs.
  • Maintains inventory and order supplies as necessary.
  • Assists in gathering patient information between Telehealth services and units/programs both internal and external to the organization.
  • Organizes the flow of information to maximize timely feedback including the management of high volumes of telephone call and electronic messages.
  • Performs other duties and responsibilities as assigned.

Qualifications:

• Education: High School Diploma or equivalent.
• Experience: 6 months experience.
• Licenses/Certifications: None

At St. Lukes, caring for people in the communities we serve is our mission and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Lukes is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.