Telephone Operator - University of Pittsburgh Medical Center : Job Details

UPMC is pleased to invite you to apply for the Telephone Operator position! This casual role provides a flexible schedule, requiring availability for all shifts, including rotating weekends and holidays. We are seeking candidates with experience in call centers or customer service who are ready to provide exceptional support. Apply today and join an amazing team at UPMC!

Responsibilities:

* May train new operators to ensure they understand protocols and procedures effectively.

* Perform system data entry tasks upon request to maintain accurate records and data management.

* Provide tailored service to various answering service clients, adhering to their specific protocols and needs.

* Process emergency codes or STAT pages swiftly to ensure urgent matters are addressed promptly.

* Initiate voice pages as needed to relay important information to relevant personnel.

* Offer Physician on Call information to individuals who request it, ensuring they receive accurate details.

* Use required phrasing consistently when answering telephone calls to maintain professionalism and clarity.

* Provide dialing instructions to patients when requested, while managing multiple lines and ensuring excellent customer service.

* Determine the caller's requirements, such as the desired extension or information needed, and efficiently transfer calls.

* Offer status updates on any pages currently in progress to the individual who requested the information.

Qualifications:

Required:

* High school graduate or equivalent

* 1 year of experience answering and processing calls through automated phone system OR 1 year of customer service experience

* Must be able to work all shifts, 7 days a week

* Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.)

Preferred:

* Medical or Office experience

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran