Telephone Operator - US Oncology : Job Details

Overview

Facing cancer takes great strength and courage. It also takes an exceptional team of Telephone Operators working alongside clinical and administrative staff and being a part of our patient's experience in our clinics.

If you like being the first voice our patients hear when they call the clinic, we want you to join our team.

About Us:

Our mission is to increase access to and advance the delivery of high-quality cancer care in America. As part of US Oncology Network, one of the nation's largest healthcare services networks dedicated exclusively to cancer treatment and research, we can quickly bring the latest advances in cancer care to our patients. Most importantly, we understand the special needs of cancer patients, and are devoted to caring for the whole person, not just the disease. Our physicians and staff treat patients in over 18 locations throughout the state including Flagstaff, Goodyear, Green Valley, Phoenix, Prescott Valley, Scottsdale, and Tucson.

Arizona Oncology has been recognized as one of the Top 100 Places to Work in Arizona!

Benefits:

We offer competitive pay and a comprehensive benefit package that includes, 401K Profit Sharing Plan, Critical Care Insurance, Dental Insurance, Health Spending Account, Legal Insurance, Long-Term Care, Medical Insurance, Paid Time Off Plan, Short and Long-Term Disability, Tuition Reimbursement, Vision Insurance.

To make a difference in someone's life, you don't have to be brilliant, rich, beautiful or perfect. You just have to care.

Responsibilities

In your job, you will have the ability to make a difference in a patient's journey by:

* Courteously and efficiently answer all incoming calls and connect callers with the correct extension.

* Take and relay messages in an accurate and timely manner.

* Respond to emergency and urgent calls from patients in a timely manner, direct callers immediately to clinical staff as necessary.

* Perform operator functions including triaging calls, connecting, and transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone and equipment malfunctions to the appropriate party.

* Responsible for opening and closing the switchboard.

* Responsible for the in-house paging system.

* Perform clerical duties as assigned to maintain workflow in the department.

Qualifications

Minimum Qualifications:

* High school diploma or equivalent.

* Position is entry level and requires 0-3 years' experience, preferably in a medical setting.

What You Bring to the Team:

* Friendly and courteous manner answering calls.

* Exceptional Customer Service.

The safety of our patients and staff is our top priority. Masks may be requested in all Arizona Oncology facilities regardless of vaccination status. COVID vaccination is recommended.