Telephone Operator - Seattle Children's Hospital : Job Details

Responsible for answering incoming telephone calls from patients/families, the community, and internal hospital staff and connecting callers to providers, teams, and resources throughout the organization. Telephone Operators model Seattle Children's core values by providing excellent, quality customer experiences for Seattle Children's patients/families, the community, and clinic partners. Telephone Operators provide information and customer service to families using critical thinking skills to best determine a caller's request and where to route the call within the organization. Telephone Operators demonstrate empathy, high attention to detail, effective communication, and commitment to teamwork. Staff in this role communicate frequently with our many partners, both internal to and outside our organization. Telephone Operators use multiple software applications to efficiently process calls, to deliver communications for all hospital emergencies, and to maintain on-call schedules for c...Operator, Telephone, Customer Experience, Customer Service, Manufacturing, Healthcare